Technical Support Specialist

2 days ago

Burnaby, Canada Beckhoff Automation Full time

**Position**:Technical Support Specialist

**Location**:Burnaby, British Columbia

**About Beckhoff**:
Beckhoff Automation is a rapidly growing leader in industrial automation solutions, renowned for its PC-based control technology. In the fiscal year 2023, the company achieved global revenues of 1.75 billion euros. Our diverse product portfolio includes industrial PCs, I/O and fieldbus components, drive technology, industrial automation software, and innovative cabinet-free automation systems. Each product range is designed to function as standalone components or seamlessly integrate into comprehensive, compatible control systems for various industries. With a presence in over 75 countries, Beckhoff offers unparalleled global sales support and customer service, ensuring tailored solutions for our clients’ automation needs worldwide.

**About the Job**:
**Key Responsibilities**:

- Respond to customer technical inquiries efficiently, professionally and confidently.
- Develop detailed automation system quotations by interpreting customer technical needs and coordinating with internal resources (e.g., Sales, Application Engineering, Product Specialists).
- Prioritize incoming requests, escalating issues when appropriate.
- Build and maintain a high level of knowledge of Beckhoff products and related technologies.
- Complete additional duties and special projects as assigned.

**Qualifications**:

- Bachelor’s or Technologist degree in Engineering or related technical field, or equivalent education and experience; recent graduates are encouraged to apply.
- Understanding of industrial automation hardware and software.
- Self-motivated with a results-driven mindset.
- Strong analytical and reasoning skills.
- Ability to manage high-stress situations while maintaining professionalism.
- Excellent written and verbal communication skills, with the ability to present information to customers in team meetings.

**Benefits**:

- Engage in exciting, varied tasks within an international environment at the technology leader in industrial automation.
- Enjoy a secure, future-oriented position with an established global player.
- Benefit from the advantages of an owner-managed family business.
- Experience freedom for personal growth and professional development.

**Contact**:
**Experience**:

- Computer networking: 1 year (required)
- Windows: 1 year (required)
- Analysis skills: 1 year (required)

Work Location: In person

Expected start date: 2025-01-06

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