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Frontline Supervisor

2 weeks ago

Victoria, Canada Victoria Cool Aid Society Full time

This is a great opportunity to join an organization that is committed to ending homelessness and improving the lives of the most vulnerable in our community.

The Supportive Housing team values a relationship-based approach to working with clients who are currently vulnerably housed or experiencing homelessness, as well as those who have previously experienced housing vulnerability. We believe that every interaction matters. We are looking to recruit a Frontline Supervisor who brings an understanding of supporting a dynamic team in a fast-paced environment and appreciates the diverse needs of the people we serve.

As a Frontline Supervisor, you will work with your team by planning and assigning tasks, delegating responsibilities, monitoring performance, and ensuring client needs are met. This role is key in maintaining effective communication between sites and your team, and in supporting follow-up with emergency services and others as needed. You will oversee frontline operations and ensure site safety throughout your shift.

You will promote a culture of health, safety, and well-being by ensuring compliance with site-specific guidelines and all relevant health and safety policies, standards, and regulations. Above all, we are looking for a motivated, committed individual who has a genuine desire to support people and meet them _where they are at_.

**Qualifications**

**Education**
- Degree or certificate in the social services field or the equivalent education and experience.

**Experience**
- At least three (3) years of experience in a supervisory role which includes experience in:

- Direct oversight of the day-to-day operations of the site.- Performance evaluation including ongoing coaching and feedback.
- Providing direction and delegation of tasks.
- Supervising in a unionized environment.
- High level of professionalism and integrity.

**Requirements**:

- Emergency First Aid with CPR Level C.
- Successful completion of the Ministry of Public Safety and Solicitor General Criminal Record Check.

**Job Information** Hourly Wage Rate**: $33.77 - $38.77

**Work Location**: 809 Burdett Ave - Sandy Merriman House

**Shift Time**: 10:00 AM to 8:45 PM

**Schedule**: Sunday to Tuesday, alternating Wednesdays

**Weekly Hours**: 35 (average)

**Job Type**: Full-Time, Permanent

**Union**: BCGEU

**Benefits**: We offer a comprehensive package that includes the Municipal Pension Plan, paid time off, and long-term disability; 100% employer-paid extended health and dental benefits, including for eligible dependents; access to telemedicine services through Sparrow; and our Employee Assistance Program, provided by Kii Health.

In compliance with OHS and WorkSafe regulations, staff at this site will be supplied with and required to wear a half-mask respirator while performing task-specific duties.

**Portability