Online Game Dealer

2 weeks ago

North York, Canada Pragmatic Play Full time

**About Us**:
Pragmatic Play is a leading game developer providing player favorite's to the most successful global brands in the iGaming industry. Powering up new possibilities of play through one single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.

Driven by our persistence to craft immersive experiences and responsible thrills, our professional team consistently deliver best in class services to our partners worldwide with a dedication to creating games that players love time and time again.

Showcase your vibrant personality as a Pragmatic Play Online Casino Dealer Present our exciting table games from the comfort and safety of our private, state-of-the-art studios. You’ll host iconic casino games like Baccarat and Roulette, with unlimited virtual players from all around the world. Best of all, no experience is required Our incredible Training team will provide you with all the knowledge and skills you will need

**Specific Responsibilities**:

- Conduct live games for online players in accordance with company policies and procedures
- Interact with players in a professional and friendly manner, while providing them with excellent customer service
- Deal cards, spin a wheel, and announce various winning bets
- Quick and accurate handling of cards and other gaming equipment
- Follow strict security procedures and protocols to ensure the integrity of the games
- Assist players with the rules of game and effectively answer any questions related to winnings, or other concerns
- Escalate any disputes accordingly to the company’s policies in an efficient and timely manner
- Attend training sessions and stay up to date with new games and industry trends
- Perform other related duties as assigned

**Requirements**:

- Must be fluent in **Japanese** and English
- Must be comfortable working on camera during live games
- Have excellent communications and customer service skills
- Must be comfortable with technology and have basic computer skills
- Ability to work in a fast-paced environment while remaining calm under pressure, maintaining accuracy and discretion
- Must be able to work flexible hours, including nights, weekends, and holidays.
- Basic casino games knowledge would be an asset
- Must be able to comply with the gaming licensing directive upon hire date

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- This position require bilingual capabilities, can you speak different languages other than listed in the job description?

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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