IT Operations Manager

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The Opportunity
Moncton, NB Information Technology Management Full-time - Permanent $79,600 - $116,300 / year

Assumption Life is looking for a qualified IT Operations Manager within the Information Technology department. Reporting to the Vice President, Information Technology and Chief Digital Officer, the role of the IT Operations Manager is to ensure the smooth running of daily IT operations.
He/she must ensure the performance and stability of all production systems while managing infrastructure costs. Stakeholder satisfaction is also part of the manager's priorities.

What you'll do

**Responsibilities**:

- Establish and maintain relationships with other IT leaders to fully understand the needs of the business.
- Ensure cost-effective delivery of IT services to meet those needs and respond readily to changing business priorities
- Ensure system performance and service level requirements are met.
- Establish and manage key performance indicators for IT operations
- Ensure compliance with technology standards, governance process and performance measures established by the business to deliver quality IT services
- Provide in-depth technical expertise on tactical and operational initiatives
- Meet IT demand by building a balanced pool of internal and external IT resources to ensure the right resources are available at the right time.
- Lead a team of technical, professional, and managerial staff to successfully deliver on IT service commitments

What you'll need

**Qualifications**:

- Degree in computer science, engineering or information systems, or a minimum of 10 years' experience in the IT industry
- Any IT management certification (e.g., ITIL or Lean IT certification) or relevant work experience will be considered an asset
- Any project management training or certification (e.g., PMP certification or customer service management training), or relevant work experience will be considered an asset
- Experience with 24/7 operations.
- Knowledge of security control guidelines including Control of Information and Related Technology Objectives (COBIT) or ISO 17799.
- Extensive experience in infrastructure and operations management.
- Bilingual - French and English - written and spoken

We're looking for
Core Skills
Information Technology Management Operations Management
A little bit about us
Assumption Life

At Assumption Life, we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.

Assumption Life is deeply committed to its community's development

Founded in 1903 in Massachusetts, Assumption Life is the result of a group of people who want to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception, Assumption Life has continued to making difference beyond the borders of l'Acadie for all families across Canada. Our Company, which began as a great idea 116 years ago, is now one of the largest mutual life insurance and financial services companies in Canada. Today, this culture of generosity and commitment is demonstrated by our employees. Whether it is helping out at special events, raising funds for charities or, helping people in need, Assumption Life employees are very committed to their community and are always ready to help.

An employer of choice

We ensure competitive salaries, as well as performance-based bonuses, generous benefits and flexibility in our policies and practices to respond to the needs of our employees.

Are you interested?
Work With Us
- The opportunity to be part of a dynamic and high-performing team that adheres to the following values: leadership, collaboration, trust and commitment.
- Training and development opportunities.
- A comprehensive benefits package including a competitive salary, bonus, pension and benefits.
- A dynamic location in downtown Moncton.
- One paid day of volunteer work.
- A gym located in the building.

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