Advisor, Client Experience

**Company Description**

With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network. We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management. Innovation is at the heart of our activities and we partner with our customers to solve crucial issues and ensure the well-being of patients and all members of the health sector. Today, our solutions support 320,000 healthcare professionals and over 6 million patients.

At LGI Healthcare Solutions, we value diversity and equal access to employment for all. Should you require specific assistance during the recruitment and integration process, don’t hesitate to let us know. It will be our pleasure to accommodate you while respecting the confidentiality of your personal information.

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system?

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.

**What will your days be like at LGI Healthcare Solutions?**

You will support clients in the optimal use of LGI Solutions Santé’s **eClinibase** software product. You will provide high-quality customer support while meeting prescribed deadlines. You will process and resolve requests promptly to achieve the service level agreed upon with clients.

**How will your contributions be showcased?**

**Customer Service**

- Provide first-level customer service by creating and taking charge of requests, documenting them, resolving them, and ensuring follow-up until closure;
- Reproduce the issue or anomaly described by the external client in their use of the software on internal databases in order to direct the correction to the appropriate department;
- Prioritize client requests according to the severity of the problem to identify situations that may require escalation to a higher level;
- Create change requests and improvement requests and have them reviewed by the expert;
- Provide after-hours support according to a rotating schedule for certain product families.

**Writing**

- Draft and revise initial versions of communications, newsletters, and articles intended for external clients, which are sent once approved by the team lead and manager;
- Review product documentation intended for clients.

**Self-Training**

- Ensure continuous learning of clinical solutions through self-training with a view to versatility.

**Qualifications**
**What you will bring to LGI Healthcare Solutions to succeed in the role**:

- Possess strong customer service skills;
- Knowledge of the healthcare sector in Quebec;
- Minimum of 2 years’ experience with LGI' eClinibase solution, experience with additionnal hospital trajectory products would be an added asset;
- Good command of the Microsoft Office Suite (Word, Outlook, etc.);
- Willingness to support multiple products;
- Ability to work in a team;
- and English-speaking partners/clients/suppliers/colleagues.

**Additional Information**
**Here are the many benefits to ensure your personal and professional well-being as well as financial health**:

- Remote, in-office, or hybrid work, with the option of flexible hours to promote balance and performance
- Group insurance plan and group RRSP with employer participation in effect from day one
- Minimum of 3 weeks vacation + 5 days personal leave per year
- Access to a telemedicine service and a complete assistance program for all employees and their family
- Access to a leading e-learning platform and hours allocated for training and professional development
- More than 40 years of expertise in the health IT field opens the door to many career opportunities
- Projects integrating Agile methodology
- Employee discount program
- An organizational culture rooted in the values of courage, determination, excellence, and collaboration around which we come together to develop technology solutions for the healthcare field.

**If you are interested in this position, we would be very happy to tell you more about the role, the team, and life at LGI Healthcare Solutions.