Room Attendant

2 weeks ago

Toronto, Canada Holiday Inn Toronto International Airport Full time

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

**About the Hotel**:
Holiday Inn Toronto International Airport is a large 451-room full-service hotel, owned and operated by Easton's Group of Hotels. Close to Pearson Airport, it features a large restaurant and bar with over 20 000 square feet of banquet space.

**Benefits**:

- Employee Social Events
- On-Site Parking
- Onsite Gym/Pool
- Career Development

**Overview**:
Embark on a journey of excellence with Holiday Inn Toronto International Airport as we invite passionate Room Attendants to join our vibrant team, dedicated to delivering unmatched guest experiences. Your primary responsibility will be to meticulously clean guest rooms and other designated areas promptly, ensuring absolute guest satisfaction. Join us in creating a welcoming and pristine environment for our guests

**What you will be doing?**
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
- Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Monitor and control supplies/amenities and minimize waste within all areas of housekeeping.
- Report, turn in, and/or log all lost and found items according to established procedures.
- Promote teamwork and quality service through daily communication and coordination with other departments.

**What are the requirements for this role?**
- Basic reading, writing, and math skills.
- Some housekeeping experience.
- Friendly and hospitality focused.
- Attention to detail.
- Ability to work under pressure in a fast paced, stressful environment.

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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