IT Disaster Recovery

The Cyber, Security, Risk & Controls organization primarily functions to improve how we own, assess, manage, and report technology risks, while ensuring that we have strong technology risk expertise, employ the concept of risk management as a utility - operationalizing for efficiency, and move us to progressive risk management based on data and analytical processes.

**Position Responsibilities**:
Design, implement, and sustain disaster recovery strategies for business-critical systems across a global financial services environment.

Ensure backup strategies are resilient, regularly tested, and aligned with cyber recovery objectives, including support for immutable storage, backup verification, and air-gapped architecture.

Guide and assist with the selection of appropriate DR solutions or high availability configurations in a 95% cloud-based model.

Work with business areas and vendors to implement workarounds and recovery strategies (provide alternate recovery site) and solutions for critical business processes in case of business interruption or disasters.

Supervise and coordinate periodic DR exercises, including cyber disruption scenarios and crisis simulation events, ensuring executive engagement and multi-functional readiness.

Collaborate with the Global Risk Management team in the development of related DR policies and standards; perform segment gap analyses and work with business teams and technical teams to implement policies and processes throughout the segment.

Collaborate with business areas and vendors to implement workarounds and recovery strategies (provide alternate recovery site) and solutions for critical business processes in case of business interruption or disasters.

Drive continuous improvement of the DR program through maturity assessments and risk management practices to address the evolving threat landscape.

Champion the implementation of Cyber-resilient infrastructure including backup integrity controls, segmented recovery networks, and ransomware recovery protocols.

Ensure DR plans account for hybrid environments, including SaaS, IaaS, PaaS, and legacy mainframe systems common in financial operations.

Ensure DR and cyber resilience strategies meet stringent financial sector regulatory requirements (e.g. OSFI, SEC, DORA).

Introduce solutions for managing information risk with new technology and processes; Share data through quantitative measures to showcase segment alignment with policies and standards.

**Required Qualifications**:
University Degree (Computer Science, Business or Finance preferred)

Valued: Experience in Disaster Recovery planning and testing in a large organization for 7+ years.

Familiarity with industry standard enterprise backup and recovery platforms.

Require a self-motivated, critical, objective problem solver who can demonstrate follow-through and resourcefulness to achieve valuable outcomes.

Demonstrate the ability to see the big picture to drive efficiencies and develop new strategies

Possess a working technical knowledge of systems (client/server), networking (LAN/WAN), storage, resiliency configuration options and data replication methods

Experience with cloud-based architecture and industry standard recovery solutions

Achievement oriented with proven project management skills and the ability to work independently and as part of a team, managing multiple priorities within tight deadlines.

Ability to work with senior engineers in designing/validating recovery solutions

Ability to understand technical network and data flow

Demonstrable ability to establish relationships, engage and influence others, work with a diverse internal and international user community, as well as vendors.

**Preferred Qualifications**:
Superb interpersonal skills (oral and written) including presentation skills and demonstrated ability to communicate at all organizational levels; includes ability to develop and deliver effective user education sessions to squads as needed

Professional certification in BCM (ABCP, CBCP, MBCI, or MBCP), CISSP, CISM is a plus or working towards acquiring certification.

Proficient understanding of cloud security including Azure and AWS.

Proficient understanding of Veeam cloud products

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our distributed team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Referenced Salary Location**

Toronto, Ontario

**Working Arrangement**

Hybrid

**Salary range is expected to be between**

$94,220.00 CAD - $174,980.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short