Internship- IT Support Technician/ Stage-support Ti

La version française suit_

**Internship**

Here at Dental Wings, we have been **#PushingTheBoundaries** since 2007 to develop the future of digital dentistry. We believe that the right technology can make dentistry predictable, enjoyable, and less stressful for patients and dentists alike.

When we refer to our vision, we often talk about how our developers and engineers are working to implement the next generation of digital dental care. Our philosophy goes even further: our goal is to **create the best customer experience** in the industry. We value our employees by empowering them to succeed and make an impact, to question the status quo, to drive change, and to stay ahead of the competition.

Headquartered in Montreal (CA), with additional offices in Berlin (DE), Chemnitz (DE) and Lyon (FR) we are part of the Straumann Group since 2017. Our products are distributed by leading dental companies in over 70 countries around the world.

**#PushingTheBoundaries **every day. Be part of it

**What will be part of your job?**
- Provide level 1(one) technical support to the entire business
- Actively contribute to the assignment of helpdesk tickets among IT support team members
- Responding to issues and service requests in a timely manner
- Prioritize tasks appropriately, be able to adjust to changing situations on the fly
- Ensure employee onboarding, user account creation and management, and access rights assignment.
- Assist project teams and individuals with technical issues and contribute to new and ongoing IT projects
- Carry out diligent inventory practices to ensure accurate and sufficient stock
- Make and track purchases requests to ensure adequate and accurate stock
- Ensure accuracy and compliance with company purchase procedures
- Carry out diligent stock and inventory management to ensure accurate databases.
- Support the implementation, installation/configuration, operation, maintenance and decommissioning of hardware and software systems, printers and associated infrastructure. Monitor computer systems, services and networks and the delivery of patches, upgrades and maintenance of IT systems hardware and software.
- Establish and enforce IT security and data protection measures in accordance with IT policies and procedures
- All other related tasks.

**Qualifications**:

- DEP/DEC in an IT related field
- Languages : English and/or French

Technical knowledge (assets):

- Windows Client OS configuration and troubleshooting
- PC hardware troubleshooting and repair (laptop and desktop)
- Office 365 knowledge (Teams, Outlook, etc)
- Knowledge of ticketing systems and best practices
- Familiarity with Linux command line

**Our offer**:

- Best of everything: Autonomy and teamwork
- Free fruit, bagels, coffee and tea;
- A dynamic and multicultural work environment
- Offices accessible by public transport in the trendy Mile-End district (160 St-Viateur East)

..and many more things

Become part of the leading team in the dental industry**:#JoinStraumann** and work with us**: #WeChangeDentistry**

All qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or disability.

FR

**Stage**

Chez Dental Wings, nous **#repoussonsleslimites** de la dentisterie numérique depuis 2007. Nous croyons que la bonne technologie peut rendre la dentisterie prévisible, agréable et moins stressante autant pour les patients que pour les dentistes.

Lorsqu’on parle de notre vision, on parle souvent de la façon dont nos développeurs et nos ingénieurs travaillent pour mettre en œuvre la prochaine génération de soins dentaires numériques. Notre philosophie va encore plus loin : notre but est de **créer la meilleure expérience client** dans le domaine. Nous valorisons nos employés en leur donnant les moyens de réussir et d'avoir un impact, de remettre en question le statu quo, de mettre en œuvre des changements et de garder une longueur d'avance sur la concurrence.

Basés à Montréal (Canada), avec des bureaux à Berlin, Chemnitz (Allemagne) et Lyon (France), nous faisons partie du groupe Straumann depuis 2017. Nos produits sont distribués par des entreprises dentaires de premier plan dans plus de 70 pays à travers le monde.

Nous **#repoussonsleslimites** tous les jours. Joignez-vous à nous

Veuillez prendre note que le masculin est utilisé afin d'alléger le texte, et ce, sans préjudice pour la forme féminine.

**Responsabilités**:

- Fournir une assistance technique de niveau 1 (un) à l’ensemble de l’entreprise
- Contribuer activement à l’attribution de tickets d’assistance aux membres de l’équipe de support informatique
- Répondre en temps opportun aux problèmes et aux demandes de service
- Prioriser les tâches de manière appropriée, être capable de s’adapter aux situations de dernière minute
- Assurer l’intégration des employés, la création et la gestion des comptes d