Operations Manager

Are you a hands-on, systems-savvy operations leader with a passion for quality and efficiency? We’re a fast-growing tea company delivering expertly crafted blends across Canada and the U.S., and we're on a mission to take our teas to the world. We’re looking for a dedicated, detail-oriented, and growth-minded Operations and Logistics Manager to join our team and grow with us long term.

**About the Role**

Reporting to the CEO, the Operations Manager will oversee all aspects of production, logistics, inventory, and fulfillment. You’ll play a critical role in keeping our supply chain smooth, efficient, and compliant — while upholding our promise to deliver tea that’s high in quality, ethically sourced, and beautifully packaged in a timely manner.

**️ Key Responsibilities**
- Oversee all daily operations across inventory, production, logistics, and fulfillment.
- Lead and monitor the production and fulfillment teams, ensuring protocols are

followed and our customer commitments around quality, accuracy, and timeliness are

consistently met.
- Manage large purchase order fulfillment and shipping to key accounts, including

national distributors and café partners.
- Oversee Amazon fulfillment operations, including inventory level management, FBA

planning, and coordination with Amazon warehouses.
- Own and optimize processes across Shopify, Amazon, and other e-commerce and

retail platforms.
- Manage and maintain systems for inventory planning, demand forecasting, and supply

chain coordination.
- Ensure full food safety compliance with HACCP, GFSI, and other applicable

standards.
- Handle all import and export requirements for food products, including:

- U.S. exports (issuing FDA Prior Notices, handling customs clearance).
- Maintaining proper documentation for Canadian and international regulatory

compliance.
- Implement and continuously improve LEAN manufacturing processes.
- Use ERP systems such as Cin7 (or similar) to track inventory, purchasing, and logistics

across channels.
- Coordinate with third-party logistics, customs and suppliers to ensure on-time, efficient,

and high-quality execution.

**Qualifications & Skills**
- 5+ years of experience in operations, logistics, or supply chain within the food &
beverage or CPG space.
- Direct experience with food safety systems: HACCP, GFSI, traceability, and recall

readiness.
- Strong working knowledge of U.S. and Canadian import/export regulations, including

FDA Prior Notice and customs procedures.
- Proven experience managing Amazon Seller Central and FBA inventory, as well as

Shopify and other retail platforms.
- Experience with ERP systems like Cin7 (or similar inventory and order management

tools).
- Strong background in inventory management, forecasting, and order fulfillment to

both B2B and DTC channels.
- Comfortable leading production and fulfillment teams, ensuring adherence to

protocols and performance metrics.
- Knowledge of LEAN systems and process improvement methodologies.
- Excellent problem-solving, communication, and cross-functional collaboration skills.
- A team player with a long-term mindset, excited to grow alongside a mission-driven

company.
- Adaptable, proactive, and energized by a fast-paced, high-growth environment.
- Must be a Canadian Citizen or Permanent Resident of Canada — this is a long-term

position with room to grow.

**Why Join Us?**
- Be part of a passionate, values-driven team that believes in wellness, quality, and

innovation.
- Help bring beautifully crafted teas to customers across Canada, the U.S., and beyond

as we expand internationally.
- Join a company at a pivotal stage of growth — with opportunities to shape systems,

build teams, and grow your career.
- Enjoy a competitive salary, benefits, and a collaborative company culture.

Genuine Tea is an equal opportunity employer. We celebrate diversity and are committed to

building a team that reflects a wide range of perspectives and experiences.