Operator - Remote Video Monitoring

1 week ago

Burnaby, Canada Paladin Security Full time

Operator - Remote Video Monitoring

As an Integrated Guarding Operator, you will be responsible for remote video monitoring from within our Operations Centre. The role requires quick decision-making and the ability to handle alarm events and incidents efficiently while maintaining professionalism. You should be comfortable working independently, especially in a build-out environment where systems and processes are continually evolving.

**Location**: This role is fully office-based in our Operations Centre in Burnaby.

**Shifts**:We are currently looking for three full-time Operators for day (0800-1600hrs) or afternoon (1600-0000hrs) shifts. All schedules include at least one weekend shift.

**Pay Rate**:$25.00/hour

**RESPONSIBILITES**:

- Monitors analytics-based alerts, live video feeds, and camera health across multiple client sites
- Identifies and assesses security related incidents in real time and follows intervention and escalation protocols
- Utilizes the talkdown system to communicate remotely to deescalate the potentially threatening situations, maintaining confidence and authority
- Acts quickly and decisively when handling alarm events, take appropriate action and close the events with right outcomes
- Follows the set instructions for each site and ensure compliance with standard procedures
- Logs activities, mobile dispatches, and documents for all security-related events; accurately documents incidents, alarms and actions taken on reports for management and clients
- Ensure that all necessary information is passed on to the next operator or shift in a clear, concise, and accurate manner
- Performs other duties as required to meet operational needs

**REQUIREMENTS**:

- Minimum of one (1) year of work experience as a Security Officer and/or in a monitoring dispatch environment
- Excellent situational awareness, judgement, and decision-making under pressure
- Excellent written and verbal communication skills
- Comfortable working independently in an Operations Centre environment
- Comfortable with using security monitoring platforms and technology
- Ability to notice and act on small details that could be crucial in preventing security breaches
- Experience with Immix GF is considered an asset

INDVR

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