Manager, Learning Technologies

BCIT’s **Teaching & Learning Department** is seeking a **regular, full-time (1.0**FTE**) Manager, Learning Technologies & Services**. This position manages the learning technologies operations, tools and platforms and the delivery of services and resources to support teaching and learning environments within BCIT’s Schools and programs. Provides leadership to the team, fostering partnerships with faculty, Information Technology Services (ITS) and vendors for new tools and learning technologies. Adopts new learning technology systems and tools, assessing their potential to support teaching and learning excellence. Coordinates process improvement to ensure timely and accurate delivery of support services to the end users. Acts as a key partner to ensure achievement of departmental initiatives and projects towards fulfillment of the BCIT strategic and education plans.

**Duties & Responsibilities**

**KEY**ACCOUNTABILITIES**
- Participates as a member of the Dean’s leadership team by contributing to the development of department strategies and plans. Leads the implementation of learning technology and services operational plans and initiatives, sharing responsibility for achievements and success.
- Develops and implements short and long-term goals to ensure the use of effective and efficient learning technologies. Uses data analysis to help influence changes in learning technology operations, systems, processes or programs.
- Stays current of emerging and new learning technology approaches, educational delivery platforms, best practices, and provides direction on emerging learning technologies to be considered and implemented with a focus on student engagement and academic success.
- Participates in the assessment, evaluation, procurement and implementation of new technology tools and capabilities with a focus on suitability, security and privacy risks for integration with the existing learning technology environment, including the Institute’s Learning Management System.
- Oversees the day-to-day operational delivery of learning technology systems, tools, services and subscriptions including negotiating with software vendors on licensing and support agreements. Supports technology renewals and vendor partner relations; reviews proposals and contracts for learning technologies and services.
- Collaborates and fosters relationships with faculty, developers, ITS, academic leaders, and other partners to identify, establish, monitor and administer learning technology systems and educational support processes.
- Provides advice to maximize learning technology methodologies and systems, ensuring responsible governance, maintaining and supporting curriculum development and delivery ensuring alignment with school academic priorities, and minimizing risk of disruption to academic operations.
- Advises on system security and access; liaises with ITS and the Privacy Office to develop and implement controls; maintains diligent access standards; ensures compliance with security and access protocols to ensure the privacy and protection of student information.
- Establishes customer standards and practices ensuring a high level of response is maintained through collaboration, continuous improvement, and service excellence. Troubleshoots complex technical issues and provides timely support to users. Works in partnership with ITS to streamline operations and projects as needed.
- Develops and manages the annual and project budgets, programs and activities and ensures forecasts, resource requirements and budget controls are in accordance with Institute policies and procedures. Analyzes and plans for funding to support innovative projects including the replacement of capital equipment.
- Represents learning technologies on external and internal task forces and committees associated with curriculum and instructor support services.
- Manages and participates in the development, implementation and monitoring of policies that govern the use of learning technologies at BCIT.
- Manages reporting staff, including selection, coaching, mentoring, development, performance management and all other people-management practices. Collaborates with Dean on performance-related matters.

**Qualifications**

**QUALIFICATIONS**:

- Bachelor’s degree in a related field.
- Seven (7) years’ related experience, including supervisory or management experience in higher education.
- An equivalent combination of education and experience may be considered.
- Expert knowledge of current learning theory, interactive instructional design methodologies and current and emerging learning technologies.
- Solid experience in selecting, deploying, and renewing various educational technologies within a large, multi-user environment.
- Advanced organizational and decision-making skills and experience in planning for operational and strategic growth in learning technologies and methodologies.
- Advanced knowledge of adult learning theory, methodology, curriculum design,