Cashier/receptionist

**Reports to**

Office Manager

**Wage**

$25.41/hour

**Job Brief**

As a Cashier/Receptionist at ORPC, you will play a crucial role in maintaining our commitment to providing outstanding service to our customers. This position offers the unique opportunity to work in a dynamic, challenging environment that fosters personal and professional growth. Team members at ORPC enjoy a supportive workplace that values diversity, innovation, and community engagement.

**Work Centre Location**

Nestled along the scenic Ottawa River, Pembroke stands as a vibrant hub in the Ottawa Valley, offering affordable living, healthcare access, and a dynamic lifestyle. Ottawa River Power Corporation (ORPC) is currently seeking a motivated Cashier/Receptionist to strengthen our Front Office team, focusing on customer care excellence. This part-time temporary position will be in place from August 2025 through July 2026, with the possibility of extension.

**Duties and Responsibilities**
- Provide exemplary front-line customer service, efficiently addressing and resolving inquiries and concerns.
- Respond promptly to all customer queries, interpreting and summarizing requests to facilitate resolution.
- Process service requests for other departments including, connection requests, and necessary updates to customer accounts in a timely and accurate manner.
- Reception duties, supporting customer payments and collections as needed.
- Maintain quality control checks to verify work quality, including filing and scanning tasks, while also providing accounting support.
- Contribute to department process improvements by developing efficiencies that enhance productivity and adhere to departmental procedures, company policies, and regulatory requirements.
- Promote various customer services and company initiatives.
- Other duties assigned.

**Required Skills, Qualifications, and Core Competencies**

**Qualifications**:

- A diploma in a business or administration-related program is required.
- At least two years of relevant experience in a customer service position.
- Strong analytical and accounting skills.
- Knowledge of the Ontario Energy Board regulations is beneficial.

**Core Competencies**:

- Ethical Conduct: Upholds the highest standards of integrity and accountability in all actions.
- Organizational Skills: Exhibits excellent organizational capabilities, with a keen ability to manage priorities in a fast-paced and demanding environment.
- Attention-to-Detail: Demonstrates meticulous attention to detail, ensuring accuracy and efficiency in all tasks.
- Communication and Interpersonal Skills: Possesses strong verbal and written communication abilities, fostering effective and professional relationships with customers, staff, and external agencies.
- Results-Driven: Shows a clear focus on achieving outstanding results, demonstrating determination and a strong work ethic.
- Creative Thinking: Brings innovative and creative solutions to challenges, contributing to the continuous improvement of our services.
- Initiative: Proactively identifies opportunities for improvement and takes action to implement solutions.
- Dependability: Is reliable and committed, consistently meeting and exceeding expectations in all aspects of their role.

**Additional Requirements**:
**How to Apply**
- Personal information submitted will be used for the sole purpose of this competition. It is collected and will be used in accordance with The Municipal Freedom of information and Protection of Privacy Act for employment purposes. _

**Job Types**: Part-time, Temporary
Contract length: 12 months

Pay: $25.41 per hour

**Benefits**:

- On-site parking

Work Location: In person