Retail Sales Associate

Working in an ASHARIO cannabis store is different from any other career. You are creating moments of connection with our community.

ASHARIO cannabis requires partners who have the passion to learn about cannabis, can engage positively in a fast-paced environment, and build relationships with our customers and team members.

**THE ROLE**

ASHARIO is looking to employ a knowledgeable and experienced Budtender/Ambassador to assist customers in selecting suitable cannabis products. The responsibilities of the Budtender/Ambassador include greeting and welcoming customers, informing the manager of customer complaints and operational issues, and sharing firsthand experiences of cannabis products to address customer concerns. You should also be able to answer customers' questions regarding the different strains of cannabis, their medicinal uses, and methods of consumption. We need super friendly, outgoing, individuals who are interested in a long term commitment with our company.

**RESPONSIBILITIES**
- Supervise all activities that take place on the retail sales floor and business premises.
- Act as a brand ambassador reflective of the company values and mission.
- Listen to customer complaints, diffuse tense situations and resolve any customer-facing issues.
- Create intentional experiences for customers by building authentic relationships and appropriately determining needs.
- Open and close the store and facilitate seamless shift turnovers.
- Communicate goals clearly and inspire all team members to achieve given targets while leading by example and paving the way for improving our goals as a company.
- Coach and inspire employees to grow with the company.
- Ensure that all customers are being treated with the highest level of customer service.
- Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
- Maintain positive customer relationships to establish a loyal customer base.
- Maintain and routinely update knowledge of new product inventory and the cannabis industry as a whole.
- Process customers' payments using the dispensary's Point of Sale (POS) system.
- Ensure that the dispensary is clean and well-organized at all times.
- Be responsible for sales and customer experience by maintaining a tidy, safe, and inviting store environment.
- Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures.

**REQUIREMENTS**
- MUST be able to pass a background check and obtain all licenses pertaining to AGCO standards.
- MUST have CanSell certification.
- MUST be 19 years of age or older.
- Ownership mindset - self-starters who know how to figure things out and know when to ask for help.
- Strong interpersonal skills to be able to effectively handle a wide array of customers and staff.
- Professionalism and the ability to communicate effectively with customers, upper management, and vendors.
- Desire to learn about cannabis.
- Strong attention to detail.
- Trustworthy and reliable.
- Professional, tidy appearance and good personal hygiene.
- Ability to consistently work weekdays; the flexibility to sometimes work nights, holidays, and weekends.

**BENEFITS**
- Grow with a business
- Team environment
- Tips
- Bonus
- Company Events
- Flexible Schedule

**EDUCATION**:

- High School Diploma

**EXPERIENCE**

Experience sales 2 years (preferred)

Retail management: 1 year (preferred)

Customer service: 1 year (preferred)
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class._

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $15.00-$25.00 per hour

Additional pay:

- Bonus pay
- Overtime pay
- Tips

**Benefits**:

- On-site parking
- Store discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift

COVID-19 considerations:
To keep all staff and customers safe during COVID-19 we follow all applicable rules and provincial/local guidelines as well as enhanced cleaning and sanitation throughout the store.

Ability to commute/relocate:

- Aurora, ON L4G 1M2: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- sales: 1 year (required)
- Customer service: 1 year (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)