Functional Consultant

6 days ago

Quebec City, Canada INNOOVA Full time

This is a remote position.
- Document settings and prepare clients to use the system.
- Should have functional expertise in Workday/ServiceNow/UKG/Successfactors
- Serve as a bridge between consultants and clients, especially when projects are starting up.
- Work with the technical team to make sure that client needs are incorporated into the specifications and functions.
- Create or evaluate a breakdown of client businesses processes to identify and link functional and non-functional requirements.
- Collect information, analyze requirements and solve problems, providing technical and operational support.
- Manage and engage stakeholders, customers, and vendors, build relationship networks, contract, etc.
- Prototype and configure processes in appropriate software or systems to ensure client satisfaction.
- Participate within data migrations, integrations, report design and design of security.
- Identify and analyze risks and issues for the program or project portfolio in conjunction with project managers.
- Engage stakeholders for testing strategies and drive the conversations at a program level.
- Develop a test strategy to validate the solution and confirm successful deployment.
- Design, configure and deploy software to customers and customize modules to their specific business needs independently or with a team.
- Analyze business needs to help ensure software meets the customers objectives by combining industry best practices, product knowledge, and business acumen.
- Demonstrate the capacity to plan, prioritize and organize your time, project schedules and multiple project activities.
- Manage and develop customer relationships and perceptions to achieve mutual goals.
- Product design and gap analysis to standard product functionality.
- Liaise with onshore and offshore development teams to deliver robust solutions on time.

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