Business Analyst

6 days ago

Toronto, Canada Porter Airlines Inc. Full time

Job Summary:
Porter Airlines is looking for a Business Analyst to join our Solutions Delivery team. In this position you will work collaboratively within the business, technology and front-line teams to gather and document detailed requirements. You will be responsible for the analysis stages for projects you are assigned to.

The Business Analyst reports directly to the Lead, Business Analyst.

If you thrive in a fast-paced environment and are interested in the opportunity to develop technical and business requirements that help us achieve our goals of offering a seamless passenger experience we’d love to talk.

Duties & Responsibilities:

- Work with the Lead Business Analyst to develop overall business solutions.
- Work broadly with the business owners, UX researchers, PMs, BAs and technology to break down the designed solutions into detailed business requirements.
- Conduct workshops and interviews to gather requirements.
- Develop iterative business rules, user stories, use cases and detailed requirement documents.
- Develop Jira tickets.
- Conduct process mapping.
- Actively participate in the sprint refinement/estimation/review/retrospective
- Work closely with the technology lead and dev team to answer requirements questions, gathering further requirements and helping to develop solutions when required.
- Work with the business architect, technology and digital managers, UX researcher, PMs and BAs to develop the conceptual design, business analysis processes and templates that fit within our existing agile process.
- Work independently, but know when to raise issues or seek help from managers and others.
- Previous consulting or client service delivery experience
- Actively participates in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands and promotes the Company’s Safety Policy.

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

- Bachelor degree in a related discipline.
- Minimum 2-5 years professional experience working as a business analyst on technical implementation projects
- Previous Consulting or client service delivery experience preferred
- Travel or airline industry experience preferred
- Experience with mobile app requirements and optimization
- Ability to multitask, attention to detail, ability to demonstrate initiative
- Ability to cope with stress and resilience to work across a number of projects with a variety of team members and balance their own workload

Company Description:

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