Warehouse/ground Operations Manager

**Location**: 13331 Vulcan Way, Unit 1, Richmond, BC V6V 1Z5

**Job Type**: Full-time
**Salary**: $75,000 - $80,000 per year
**Schedule**: Monday-Friday, 9 AM - 5 PM

**Position Overview**

**Key Responsibilities**

**1. Supervision and Team Management**
- Lead, mentor, and supervise the ground operations team to ensure daily operational goals are met.
- Conduct performance evaluations, provide training, and address performance issues as needed.
- Foster a results-driven and collaborative work environment.

**2. Customs Clearance & Compliance**
- Oversee the entire customs clearance process for e-commerce shipments, ensuring compliance with CBSA regulations.
- Monitor and manage customs documentation submissions (e.g., commercial invoices, packing lists, ACI filings) to ensure accuracy and completeness.
- Stay informed on changing trade regulations, tariffs, and classification requirements to ensure full compliance.
- Work proactively to resolve compliance issues and maintain adherence to all regulatory guidelines.

**3. Customer Communication & Issue Resolution**
- Serve as the primary point of contact for customers regarding shipment status and customs clearance.
- Provide regular reports to customers on the status of their shipments, including any delays or issues.
- Address and resolve problematic shipments promptly while ensuring timely communication with all stakeholders.
- Collaborate with customers to ensure all necessary documentation is provided to expedite shipment clearance.

**4. Process Optimization & Problem-Solving**
- Develop and implement process improvements to enhance the efficiency of customs operations.
- Utilize automation tools to streamline documentation and submission processes.
- Monitor key performance indicators (KPIs) to identify areas for improvement.
- Proactively identify potential delays or compliance risks and implement corrective actions.
- Escalate unresolved or critical issues to senior management with detailed analysis and proposed solutions.

**5. Stakeholder Coordination & Reporting**
- Liaise with brokers, carriers, and CBSA officials to expedite shipment clearance and resolve issues.
- Maintain detailed records of customs transactions, including entry numbers, payments, and correspondence.
- Prepare reports on customs activities, operational performance, and compliance audits.

**Qualifications & Experience**
- Bachelor's degree in Supply Chain Management, Logistics, or a related field (or equivalent experience).
- **10+ years of experience** in customs clearance, logistics, or ground operations, preferably in the e-commerce industry.
- Strong knowledge of customs regulations, tariffs, and trade compliance requirements.
- Experience managing a team in a fast-paced logistics environment.
- Excellent problem-solving, organizational, and analytical skills.
- Strong communication and leadership abilities for effective team and customer management.
- Ability to adapt to changing regulations and operational demands.

**Preferred Qualifications**
- Experience with automation systems for customs processing.
- Familiarity with international trade agreements and cross-border e-commerce operations.

**Work Environment**
- Office and warehouse settings, with occasional travel to customs and logistics facilities as needed.
- Ability to work flexible hours to meet operational demands, especially during peak periods.

**What We Offer**
- Competitive salary and benefits package.
- Opportunities for career growth in a dynamic and expanding e-commerce company.
- A collaborative and supportive work environment focused on innovation and operational excellence.

Pay: $75,000.00-$80,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- What is your status in Canada? Work permit, PR or Citizenship?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customs clearance, Logistics, or Ground operations: 10 years (preferred)

**Location**:

- Richmond, BC V6V 1Z5 (preferred)

Work Location: In person