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Bilingual Customer Service Representative

2 weeks ago

East Gwillimbury, Canada Acushnet Canada Inc. Full time

**Company Overview**

Acushnet Company is the global leader in the design, development, manufacture, and distribution of performance-driven golf products. We proudly steward two of the most revered brands in golf - Titleist and FootJoy - and are committed to being the performance and quality leader in every golf product category.

**Summary**

**Job Summary**:
Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist customer service management with various departmental projects.

**Duties and Responsibilities**:

- Assist customers and sales representatives by entering/editing orders and advising on sales programs.
- Answer customer/consumer inquiries about product and availability.
- Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
- Analyze current processes/procedures and identify/implement ways to improve.
- Assist in training and development of new members of the customer service team.
- Attend meetings with customer service team to discuss departmental initiatives and activities.
- Assist with the monitoring of phone coverage.
- Utilize French skills by assisting with editing of marketing and sales tools in French.

**Qualifications**:

- Fluent bilingualism in French and English
- University degree or college diploma in a related field, or equivalent experience.
- Minimum one year of customer service experience.
- Excellent interpersonal and communication skills.
- Must be able to sit for long periods and use a telephone.
- Proficiency with a PC required; Microsoft Office experience an asset.
- Experience using SAP an asset.
- Golf industry knowledge and experience an asset.

**Offre d’emploi - Représentant au Service à la clientèle (Bilingue)**

Acushnet Canada Inc., société mère des plus grandes marques de golf - Titleist et FootJoy - cherche à combler un poste à temps plein comme représentant bilingue au Service à la clientèle.

**Résumé des fonctions**:
Responsable des communications de première ligne auprès de nos clients et des consommateurs pour toutes les informations en matière de produits, de programmes et de disponibilité. Aider à la gestion du service à la clientèle en lien avec divers projets au sein du département.

**Fonctions et responsabilités**:

- Assister les clients et les représentants commerciaux en saisissant/modifiant les commandes et en les conseillant sur les programmes de vente.
- Gérer les programmes de vente en appliquant uniformément les conditions appropriées à chaque commande.
- Répondre aux demandes des clients/consommateurs sur les produits et la disponibilité de ceux-ci.
- Analyser les demandes entrantes et dresser un plan pour répondre à chacune d’elles en temps opportun.
- Analyser les procédures/processus courants et identifier/mettre en œuvre des moyens pour les améliorer.
- Participer à la formation et au développement des nouveaux membres de l’équipe du Service à la clientèle.
- Participer aux réunions de l’équipe du Service à la clientèle pour discuter des initiatives et des activités du département.
- Aider au suivi des échanges téléphoniques.

**Qualifications**:

- Aisance en français et en anglais.
- Diplôme universitaire ou collégial dans un domaine connexe ou expérience équivalente.
- Minimum d’un an d’expérience au service à la clientèle.
- Excellentes habiletés interpersonnelles et de communication.
- Capacité de rester assis pendant de longues périodes et de communiquer par téléphone.
- Compétence requise dans l’utilisation d’un PC, expérience de Microsoft Office, un atout.
- Expérience dans l’utilisation de SAP, un atout.
- Connaissance et expérience de l’industrie du golf, un atout.

If interested, please submit an English resume by May 30, 2025.

Pay: $46,000.00-$52,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- Fluent French (required)

Work Location: Hybrid remote in East Gwillimbury, ON

Application deadline: 2025-05-30