Idc Relationship Specialist

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Partnership Relations:

- Identify new business partners to ensure required delivery capacity in specified cities or areas.
- Maintain strong relationships with existing partners by ensuring regular and effective communication.
- Regularly assess partnership performance and implement improvement strategies if necessary.
- Act as a trusted advisor, understanding partners' needs and proposing tailored solutions.
- Promote a collaborative and high-performance culture, fostering partnership and growth.
- Ensure that all activities carried out comply with applicable regulations, internal policies and procedures.
- Work with our business partners and operations management to resolve concerns and complaints impartially, promote a constructive and cooperative approach to problem solving, investigate complaints and recommend improvements to policies, rules and procedures.
- Responsible for communication with our partners to keep them informed of our products, services, information sessions, etc.

Cross-functional Relations:

- Collaborate with cross-functional teams on initiatives that offer high quality services with a focus on value, revenue generation and customer focus for our partners.
- Accompany the various stakeholders towards partnership and collaborative management to equip them adequately to fulfill their roles and responsibilities vis-à-vis our business partners.
- Participate in daily operations in our various stations in your region.
- Support the development of our compliance policies and procedures in conjunction with the IDC Compliance team.

Skills and Experience required:

- Bachelor’s degree in Human Resources, Humanities, Business Administration, Logistics or related field, or proven equivalent experience in related fields
- At least 5-7 years of experience in a partnership management role, with a focus on the transport and logistics industry is preferred
- Experience in building effective business partnerships (essential)
- Excellent interpersonal and communication skills.
- Strong problem-solving and conflict resolution abilities.
- Passion for leadership and collaboration to achieve the best value for Intelcom | Dragonfly and to develop mutually beneficial relationships with our partners
- Demonstrated ability to handle sensitive and confidential information.
- A positive, enthusiastic attitude, with strong people skills
- Strong service-oriented mindset with the ability to actively listen
- Willingness to travel (50% of the role minimum)
- Bilingual (French and English) - written/spoken (preferred)*

Intelcom est une entreprise de logistique du dernier kilomètre chef de file dans le secteur du commerce électronique. Nos équipes d’un bout à l’autre du Canada ainsi que notre réseau d’entrepreneurs indépendants contribuent aux activités quotidiennes d’Intelcom.

Notre objectif est simple : dans un secteur d’activité en constante évolution, nous ne nous contentons pas de suivre, nous prenons les devants. En plus de nous démarquer grâce à des méthodes de livraison et à des services novateurs, Intelcom opère aussi une transformation technologique où l’intégration de l’expérience client et les technologies logistiques sont au cœur de son évolution.

Chez Intelcom, nous savons que l'expérience se présente sous plusieurs formes et nous nous engageons à créer une culture où la différence est valorisée. Nous sommes toujours à la recherche de personnes talentueuses et diversifiées pour rejoindre nos équipes. Avec plus de 60 centres de livraison à travers le Canada, nous avons peut-être la la bonne opportunité pour vous.