Patient Service Clerk

1 week ago

Barrie, Canada Royal Victoria Regional Health Centre Full time

**Job Description**:
A valuable member of the ambulatory surgical clinics, this position is responsible for reception, communication, appointment scheduling (manually & electronically), chart flow, maintenance of Physician Call Schedules, building of Community Wide Scheduling resource schedules and will work collaboratively with the multidisciplinary team to ensure the clinic needs are met.

**Job Qualifications**:

- Works in accordance to the organizational philosophy, polices and standards of Royal Victoria Regional Health Centre
- Commitment to customer service skills; communicates well, interacts with diplomacy toward patients, families, external agencies and staff
- Demonstrated ability to work independently and collaboratively as part of a professional team
- Utilizes telephone etiquette
- Accurately receives and relays information in a timely manner to the appropriate person/departments
- Utilizes and shares acquired knowledge
- Demonstrated ability to be flexible and adaptable to a changing work environment
- Proficiency in the completion of tasks associated to daily clinic routine and processes, ability to prioritize and function effectively in a fast paced environment
- Demonstrated problem solving ability
- Strong organizational skills
- Accountable and responsible
- Commitment to professional growth and development
- Medical Office Administration certificate or equivalent program required

**Computer Competency**
- Proficiency to work in a computerized environment
- Meditech - ADM
- Meditech - Order Entry/PCS/Service Portal/Maintenance
- Meditech - Community Wide Scheduling
- Meditech - EMR
- Microsoft Office

**Other**
- Maintains departmental statistical data as requested
- Order/maintain departmental supplies - stationary, charts, etc
- Processing of Physician orders
- Proven work place excellence through commitment to strong job performance and attendance
- Excellent organizational and time management skills with a strong ability to multi task
- Experience improving the data quality, sharing of processes, and accuracy of information gathered to move forward
- Must be available to work at off site locations when required

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