Resident Care Manager

SE Health is looking for a **LPN- Resident Care Manager** for it's Senior living facility in Red Deer, Alberta.

**Position Summary**

Reporting to the Director of Care/Wellness Manager, the Resident Care Manager (RCM) is responsible for the management and provision of high-quality care within Supportive Living. The RCM supports the care team as well as serves as a role model and a resource to staff around clinical decision-making, clinical assessments of residents and customer service.

In the absence of the Director of Care/Wellness Manager, the RCM ensures adherence and compliance with all required clinical policies, procedures, legislation and standards of resident care while supporting continuous quality improvement environment.

**Responsibilities**:

- Facilitates smooth and successful admission, discharge and resident transfer processes within the facility.
- Coordinates resident care in collaboration with AHS Case Managers via active leadership and/or participation in a combination of resident (and family) interfaces, including participation in care conferences, concerns resolution and resident committees.
- Supports resident care needs through the efficient allocation and use of resources, ensuring adequate and appropriate staffing levels are maintained.
- Participates in ensuring the delivery of clinical education and/or training both in ‘formal’ (scheduled) and spontaneous (‘bedside’) settings, to allow for increased learning and clinical skill development.
- In collaboration with the care team, coordinates resident care with families, other departments, other care services and agencies. Liaises with physicians, pharmacy, community agency representatives, families, visitors and volunteers
- Reviews all incident reports for completeness and investigates incidents as necessary. Reports critical / unusual incidents to the DOC. Reviews incident reports with QI committee and submits all completed incident reports to the DOC for reporting to Alberta Health.
- Provides direction and support to staff in their daily physical, psychological and social care of residents.
- Meets with staff at regular intervals and encourages their participation in assessment, planning and evaluation of resident care and other activities to fulfill department goals.
- In collaboration with the DOC, implements performance management and attendance management policies. Coaches and mentors staff to meet performance expectations.
- Ensures that practice related to risk management is maintained (i.e. infection control, medication safety, quality and staff safety), including reporting to the DOC any unsafe working conditions, faulty equipment, resident behaviours etc.
- Encourages and adheres to a holistic philosophy of wellness, recognizing that each individual is capable of, in varying degrees, making decisions about their own life and is a partner in decision making.
- Maintains a safe environment for residents / families/ staff through

o Accident prevention

o Knowledge of emergency procedures and regulation

o Using skills, physical facilities, supplies and equipment safely and appropriately.
- Monitors adherence to all applicable legislation and regulations as they relate directly to the provision of resident care.
- Supports and participates in Quality improvement processes.
- In collaboration with the DOC, participates in recruiting, coaching, appraising and disciplining staff. Assists with staff scheduling as required
- Completes all mandatory audits as required.
- Participates as a member of the on-call team.
- Performs other related duties as assigned.

**Qualifications**:

- Current registration in good standing with the College of Licensed Practical Nurses (CLPNA ) and CPR Level C
- At least 3 years’ recent related experience, in a supportive living environment or equivalent environment (e.g. LTC)
- Previous management experience an asset
- Certification in gerontological nursing an asset
- Knowledge of CCHSS, Accommodations standards, and IP&C standards
- Current knowledge of clinical issues for geriatric residents, infection control, principles of adult education and quality improvement
- Demonstrated leadership, management and organizational skills;
- Excellent verbal and written communication skills
- Computer skills: Microsoft Word; Excel, computerized resident care and assessment programs
- Knowledge of applicable legislation (ie. Continuing Care Standards), current nursing and healthcare practices
- Current Vulnerable Sector Check and Criminal Record Check with acceptable results
- Ability to work evenings and weekends as required and participate in an on-call rotation

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge