Member Services Attendant

This role requires availability on evenings and weekends.

**BRIEF DESCRIPTION**

This role is responsible for providing a seamless and enjoyable experience for golfers, while also overseeing the maintenance of the golf course's facilities and operations. Key responsibilities include, but are not limited to:
**Customer Service**

**Greeting Members and Guests**:

- Provide a friendly welcome to golfers arriving at the course.
- Answer questions about the course, facilities, and policies.

**Assistance with Equipment**:

- Help golfers with loading and unloading golf bags.
- Clean clubs before and after play as a courtesy service.

**Tee Time Management**:

- Confirm tee times and ensure players start on time.
- Cart and Equipment Maintenance

**Cart Preparation**:

- Ensure golf carts are clean, charged, and stocked with necessary items.

**Cart Maintenance**:

- Perform routine checks for damage or mechanical issues and report problems.
- Maintain proper storage and cleanliness of the cart barn.

**Rental Equipment Management**:

- Inspect and prepare rental equipment, such as clubs and pull carts, for players.

**Course Monitoring**

**Pace of Play**:

- Monitor the course to ensure players maintain appropriate pace of play.
- Politely address slow play or other issues to avoid delays.

**Course Etiquette**:

- Enforce golf course rules and regulations in a professional manner.

**Operational Support**

**Event Assistance**:

- Set up and break down for tournaments or special events, including signage, cart staging, and event-specific items.

**Range Maintenance**:

- Pick up and clean range balls.
- Maintain an organized and tidy driving range, ensuring balls and equipment are readily available.

**Course and Facility Maintenance**

**General Cleanup**:

- Keep course areas, including tee boxes, greens, and cart paths, clean and free of debris.

**Trash and Recycling**:

- Empty trash and recycling bins around the course and clubhouse.

**Weather Preparedness**:

- Assist in preparing the course for inclement weather, including moving carts and securing equipment.
- Safety and Emergency Duties

**Emergency Response**:

- Assist with first aid or respond to emergencies as needed.
- Report incidents or hazards to management promptly.

**Safety Checks**:

- Conduct safety inspections of carts and equipment.
- Communication and Teamwork

**Collaboration**:

- Work closely with other golf course staff, such as maintenance crews and Golf Shop employees, to ensure smooth operations.

**Reporting Issues**:

- Notify supervisors of equipment problems, guest concerns, or course maintenance needs.

**Additional Responsibilities**

**Assist with Member Services**:

- Help with locker room services or other guest amenities as required.

**Merchandising Support**:

- Occasionally assist in the Golf Shop with stocking or light sales duties.
- Skills and Attributes for Success

**To excel in this role, a Golf Course Attendant needs**:

- Strong customer service and communication skills.
- Strong work ethic, polite, and respectful demeanor.
- Physical stamina for tasks like cleaning, ability to lift up to 20 pounds, and prolonged standing.
- Attention to detail for maintaining carts and equipment.
- A positive, proactive attitude to assist with various responsibilities.
- Familiarity with golf is preferred.
- Hold a valid driver’s license.
- Available evenings and weekends.
- Works well in a team environment.

**Job Types**: Full-time, Seasonal
Contract length: 3 months

Pay: From $15.00 per hour

**Benefits**:

- On-site parking

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person