Student Health

Position Information

**Position Title**
- Student Health & Wellness Clerk**Department/Unit**
- Student Health**Location**
- Halifax, Nova Scotia, Canada**Posting Number**
- S314-24**Employee Group**
- NSGEU Local 77**Position Type**
- Regular, On-Going**Duration of Contract (if applicable)**

**Employment Type**
- Full Time**Full-time Equivalency (FTE)**
- 1.0 FTE**Salary**
- $27.37 - $34.66 per hour ($49,821 - $63,074 per annum, 35 hours per week)**Classification**
- C6**Provisional Statement**

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.**Job Summary**
- The Student Health & Wellness Centre provides Dalhousie and King’s students and currently registered community patients with primary health care and counselling services (students only) and, in some cases, specialist care. Reporting to the Director of Operations and as part of the administrative team, the Student Health & Wellness Clerk will provide necessary day-to-day logístical, medical office, and clerical support in keeping the Student Health & Wellness Centre’s operations running smoothly.**Key Responsibilities**
- Provide front desk reception duties at the front counter of the Student Health & Wellness Centre including appointment booking and patient registration in an electronic health record (EHR) software (using in person, phone and online systems to book appointments, prepare and update client charts with current demographic and insurance information, greet and check patients in for their appointments).
- Demonstrate excellent, responsive and helpful customer service skills in responding to in-person, electronic and telephone inquiries from a diversity of patients.
- Using the EHR, process test results, requisitions, letters, incoming mail and faxed correspondence, ensuring a high degree of accuracy and timely completion to ensure confidential health information is distributed to physicians.
- Provide nursing office support by conducting prenatal assessments, collect blood pressure, weight and urine sample and enter in EHR for physician prior to patient’s appointment, collecting and labelling a variety of patient specimens and preparation of lab requisitions for delivery to the lab.
- Stock medical instruments and supplies in physician exam rooms and nursing stations. Collect used instruments and clean/sterilize and package for new use.
- Maintain inventory of clinical supplies, as required to support day-to-day clinical operations, keeping track of equipment balance and reorder timelines.

**Note**
- This position currently has a 35-hour weekly schedule from Tuesday to Saturday. The clinic’s hours of operation are M-Th 8 am - 7 pm, F 8 am - 6 pm and Saturdays from 10 am - 4pm from September to April; and M-F 8 am - 5 pm and Saturdays from 10 am - 4pm from May - August. The hours for this position are:
**September to April**
- Tuesday-Thursday 11:00 am - 7:00 pm
- Saturday 11:00 am - 4:30 pm

**May - August**
- Tuesday-Friday 9:00 am - 5:00 pm
- Saturday 11:00 am - 4:30 pm

Due to operational requirements, the successful applicant is required to work in-person on campus.**Required Qualifications**
- Medical Office Administration program with approximately three to five years’ medical office experience (or equivalent combination of training and experience).
- Demonstrated experience in providing exceptional customer service, drawing on strong communication (verbal and written) skills, ability to work well in a team environment in providing inclusive support to a diversity of patients.
- Excellent working knowledge of medical terminology, experience with an electronic medical record and experience with medical tools, equipment and sterilization processes.
- Demonstrated ability to work in a busy, fast-paced environment with a wide variety of clients and to handle confidential information in accordance with PHIA, PIPEDA, and FOIPOP.
- Attention to detail along with good organizational, time management and prioritization skills.
- Ability to lift up to** **20lbs periodically when collecting medical instruments for cleaning.

**Assets**

**Job Competencies**
- Self-Awareness & Professionalism
- Respect & Inclusion
- Adaptability
- Knowledge & Thinking Skills
- Communication

**Additional Information**
- Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance progr