Leasing Agent

Welcome Home Management is a full service property management company servicing the Niagara & Hamilton areas specializing in the management of residential and mixed use (residential/commercial) rental properties. At Welcome Home, we are committed to continually improving the rental experience for both the investment property owner and the tenant.

We recognize the importance of providing safe and well cared for properties and understand the value of such an investment.

As an owner, allow Welcome Home Management to manage your investment so that you can relax and watch your returns grow.

As a tenant, allow us to help you find a place you are proud to call home.

Are you interested in getting in on the ground floor of an exciting new team who are doing new, creative, and innovative things, then we want to hear from you. Join an innovative, forward thinking property management company based in the Niagara region who is looking to significantly expand in the next 12 months.

Are you an outgoing team player who has excellent time management, attention to detail, and great customer service skills? Do others describe you as friendly or engaging, or a people person? We are looking for a high energy team player, who is going to bring an exceptional level of service to our leasing team.

**Duties & Responsibilities**
- Conduct in-person tours of available properties to potential tenants
- Communicate effectively with prospective tenants, addressing inquiries and concerns promptly
- Follow up on leads for potential tenants
- Conduct move-in inspections and orientation with residents
- Work closely with Marketing team to update advertising and media channels, promotional programs, and signage for each property
- Provide a positive customer experience while maintaining strong relations with residents
- Collaborate with the property management team to address maintenance issues
- Meet and exceed rental targets and other key performance indicators
- Maintain a positive atmosphere in the office and represent the company professionally
- Build on and maintain the relationship developed throughout the initial leasing process, through to move-in, while establishing regular communication with new residents ensuring a seamless move-in experience
- Support with resident engagement and retention events and activities at properties, as required
- Contribute to team efforts by accomplishing related tasks as needed

**Role Requirements & Qualifications**
- Forward thinking, solutions-oriented, wiliness to be held accountable
- Excellent oral and written communication and presentation skills
- Strong time management skills with the ability to work autonomously
- Relationship skills: ability to develop and sustain cooperative working relationships with prospects, residents, and internal staff
- Conduct in-person tours of available properties to potential tenants
- Communicate effectively with prospective tenants, addressing inquiries and concerns promptly
- Follow up on leads for potential tenants
- Positive attitude and high energy with exceptional customer service skills
- Excellent knowledge of the Niagara area and neighbourhoods
- Meet and exceed rental targets and other key performance indicators
- Maintain a positive atmosphere in the office and represent the company professionally
- Manage and coordinate leasing of properties in coordination with different departments in the company
- Contribute to team efforts by accomplishing related tasks as needed
- Exceptional sales skills
- Strong interpersonal skills, professional demeanor, and outgoing personality
- Strong organizational and time management abilities
- Strong customer service skills, verbal and written communication skills
- Ability to work well in a team
- Valid driver’s licence and vehicle
- Familiarity with Microsoft Office, GSuite, as well as willingness to learn other platforms
- Real Estate experience is not required

**This is a 100% commission based role and will require the Leasing Representative to show properties in the Niagara region.**

We will provide all property owner information and tenant lead generation.Full training that will cover the basics of renting out and leasing a property, company protocols, best practices for sales, and other relevant topics.

**Job Types**: Full-time, Part-time, Permanent

Additional pay:

- Commission pay

Schedule:

- Every Weekend
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- St. Catharines, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you available to work a minimum of 2 shifts during the week (day time and evenings) and 1 weekend shift a week (MANDATORY).
- Do you have access to a vehicle and are you willing to travel and conduct showings in Niagara Region (St. Catharines, Niagara Falls, Welland, Port Colborne, Fort Erie?)

**Experience**:

- property management: 1 year (preferred)

Work Location: In person