Laa-24-07 - Business Manager

As a publicly funded, non-profit organization, Legal Aid Alberta provides affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities across the province.
You have excellent communication skills, especially in tough situations and dealing with people who may disagree or have many questions. You are an energetic and passionate person with strong business acumen and have the proven ability to support teams through change. You can support, motivate and influence others. You are a strategic thinker, able to provide sound feedback and thrive in a fast-paced work environment. You have strong communication, interpersonal and conflict management skills as well as enjoy learning new things and can adapt to change quickly. You care deeply about the success of your team, LAA clients and the organization.
Reporting to the Director, of Operations - Quality, some of the key responsibilities include:

- Understand the connection of business and financial drivers between the Legal Services group and the larger organization. Lead or support new initiatives and related change management activities and communications.
- Assess, refine and continue to implement contribution and quality management framework for employees within the legal services group.
- Participate in and support the development of strategic direction, business, and departmental plans.
- Work with other business units to identify emerging trends or issues. Provide recommendations on possible corrective or proactive actions relating to initiatives and activities of the business unit and follow up as appropriate to ensure alignment with budgetary and strategic goals.
- Provide training and support to staff during onboarding, role changes, implementation and/or monitoring of internal policies and procedures.
- Work collaboratively with other business units.
- Support Legal Services Managers in monitoring workloads and staffing coverage.
- Development of operational best practices to unify and coordinate processes across teams and offices.
- Ability to plan, organize, coordinate, multitask and prioritize under pressure with mínimal supervision.

**Qualifications**:
**Education and Experience**:

- Minimum diploma in Business, Finance, Accounting, Operations and/or related field.
- Minimum of five (5) years of relevant experience in leadership and/or business experience with a focus on large and/or transformational change, and operations performance management.
- Minimum of 2 years of relevant experience in business analytics and financial analysis.
- Background and experience in project management considered an asset.

**Knowledge and Skills**:

- Change Management best practices and strategies.
- Familiarity with the type of work, roles and responsibilities within Legal Services functions is considered an asset.
- Knowledge of basic project management and organizational finance.
- A high level of comfort working with technology and a keen enthusiasm for learning new systems including, computer literacy in MS Office, web-based legal research tools, and other web-based resources.
- Knowledge and understanding of people management theories/ principles and ability to coach others around best practices.
- Strong negotiation and conflict management skills with the ability to resolve complex and sensitive issues, establish win-win outcomes and gain commitment from internal and external stakeholders
- Demonstrated ability to provide operational support in a high-pressure, work environment.
- Exceptional interpersonal, facilitation, and communication skills with the ability to express ideas, recommendations, and decisions clearly and concisely, both orally and in writing, in a manner appropriate to the audience.
- Excellent analytical, logic, problem-solving, and organizational skills, as well as sound business judgment.
- Demonstrated commitment to continuous improvement.
- Strong change management skills and the ability to influence the decision-making process with sound judgement and risk mitigation.
- Excellent ability to adapt and respond well to change and conflicting immediate priorities.

Perks of working with us
- Competitive wage
- RRSP employer contribution
- Health and dental benefits
- Health and wellness accounts
- Employee assistance program
- Employee assistance program

How to Apply