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Service Trainers

2 weeks ago

Calgary, Canada Prevost Canada Full time

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

**Prevost**, a division of Volvo Group Canada Inc., is currently looking for effective and independent **Service Trainer **to fill a vacant position within his current team. The location of the position is flexible in Canada.

**What you will do**:
The **Service Trainer **has a key role in the Volvo Group | Prevost Division in order to perform all functions relating to the production & delivery of training for our internal personnels & external customers. He assists & provide training solutions to cover the evolution of our product line for both our internal & external customers. This position is key to retain & develop employee’s knowledge maintaining company standard of customer satisfaction.

**CORE RESPONSABILITIES**:

- Analyze and track training needs for our North American locations.
- Provide training on a wide variety of coach systems to include powertrain, electrical, A/C, etc.
- Plan and execute recorded, online, and in-person training sessions for both internal and external customers.
- Document and update training records and provide training reports.
- Review after training surveys and adjust content/schedule according to comments received.
- Responsible for gathering technical information, build training materials and conduct training in a classroom environment, using audio/visual technology available.
- Prepare individualized training materials to be used for our products.
- Participates in a multitude of different industry events, training classes and seminars.
- Provide customer service while upholding the level of performance and quality of our products to ensure repeat business and continued loyalty of our customers.
- Assisting in the diagnostic and repairs of the Prevost and Volvo products.
- Provide training, assistance, and mentoring of fellow coworkers.
- Be available to answer questions from technicians including support for the on-call.
- Other assigned tasks.

**What's in it for you?**
- Permanent position;
- Competitive salary;
- Minimum of 5 weeks of vacation;
- Comprehensive group insurance paid 100% by the company;
- Retirement plan with employer contribution of up to 7%;
- Telemedicine program;
- Hybrid working mode;
- Unique / unusual work environment;
- Annual performance bonuses.

**Who are you?**

**Required Competencies**:

- Advanced troubleshooting and diagnostic abilities
- Be the product expert person for the Prevost and Volvo products.
- Ability to look up parts efficiently and independently.
- Proficient in electronic media and laptop use (Technical prints, Parts Assist, bulletins and recalls, SAP, Diagnostic tools)
- Autonomous and well organized
- Excellent verbal and written communication (French and English)

**Minimum Education Required**:

- Technical School diploma in mechanics, Electrical, Electronic or equivalent
- 5 years minimum of relevant experience required
- Knowledge of the Prevost and Volvo products

**Other Requirements**:

- Valid CDL license (Class B with a Passenger Endorsement) a strong plus
- Frequent travel Required - including international destinations (USA and Canada)
- Proficient in MS Office Products
- This position is remote and can be fulfilled in Canada.

**Ready for the next step?**

**Prevost: The absolute experience**

**Who we are and what we believe in**

**Prevost** is one of North America's largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. Prevost is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The Prevost tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- Day shift

Work Location: Hybrid remote in Calgary, AB