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Travel Expert Bilingual

2 weeks ago

Laval, Canada Sunwing Vacations Group Full time

**About Us**:
The Opportunity
Are you searching for a fun, passionate travel loving team? -Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Bilingual Travel Expert to join us in making vacation dreams come true.
You are a results and deadline oriented Travel Expert, responsible for providing high quality service to consumer travel clients and for emphasizing long term working relationships to build a strong repeat customer base. Reporting to the Branch Manager, you will achieve and exceed sales targets by cultivating repeat customers and obtaining new customers by participating in local marketing tactics and local networking

**What You’ll Be a Part Of**:

- Great travel perks
- Growth opportunities
- Opportunity to give back through our social responsibility initiatives
- Work with a fun, passionate, travel-loving team
- Open concept, collaborative workspace

**What You’ll Do**:

- Provide high quality service to consumer travel clients emphasizing long-term working relationships to build a strong repeat customer base
- Sell a full range of preferred supplier products to meet and exceed targets
- Provide accurate, complex travel information (i.e. detailed travel documentation, etc.)
- Organize and assist with local business building promotions and local networking
- Assist in the resolution of client complaints
- Invoice and document client files accurately in accordance to company policy
- Works closely with Consumers, Tour Operators and various Internal Support departments

**What You’ll Need**:

- Experience as a Travel Counsellor
- Ability to work various shifts including evenings and weekends
- Bilingual (French/English)
- Provincial certification (OPC)

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.