Operations Supervisor

Are you interested in joining a rapidly evolving company and contributing to building a dynamic culture? You’ll need to exercise your participatory leadership skills to bring teams together around a common goal. Additionally, your managerial abilities will be crucial for initiating positive changes and guiding your team through them.

Does this challenge intrigue you? We have the perfect position for you

**WHY WORK AT CONGEBEC?**
- A growing company that excels in its field, with career opportunities across Canada.
- Be part of a team that values the balance between professional challenges and personal well-being.
- We care about your financial health You’ll be eligible for a group insurance program and an employer-contributed retirement plan.
- Because mental and physical health matter, we offer a comprehensive employee assistance program, as well as telemedicine services through Dialogue.
- Achieving company goals is great Being rewarded for it is even better All our employees are eligible for an annual bonus program.
- We have our own continuous training program to support your professional development.

**RESPONSIBILITIES**

Reporting to the operations manager and collaborating with other supervisors, the incumbent in this position will have the following main responsibilities:

- Supervise, lead provide coaching and training to the Saskatoon warehouse and office employees
- Create and approve work schedules, overtime and vacations of the warehouse and office staff to meet work requirements
- Participate in the hiring of warehouse and office staff
- Provide ongoing feedback on performance expectations and initiates discipline if that becomes necessary
- Ensure that corporate policies and procedures are understood, appropriately applied, and that any negative consequences of an existing policy are brought to the attention of Congebec Management
- Oversee the proper flow of documents from customers, the office and warehouse
- Investigate corrections and/or adjustments to customer accounts
- Ensures that issues are identified promptly and brought to the attention of the appropriate parties for resolution between the office, warehouse and customers
- Communicate with customer(s) as required and periodically to ensure their satisfaction with the services that are being provided to them
- Make recommendations to improve warehouse and office processes and actively encourage staff to do the same
- Audit the accuracy of invoices and statements to ensure that information as to rates, quantities and extensions are accurate and makes necessary adjustments to correct information
- Ensure compliance with policies,_ _procedures, health and safety initiatives,_ _standards_ _and_ _regulations_ _in_ _force_ _in_ _the warehouse_ _and_ _actively participate_ _in_ _improving_ _those (OHS,_ _BRC, HACCP, etc.)
- Participate_ _in the management of_ _disciplinary_ _files_ _and_ _complaints_ _in_ _collaboration with the management and human resources services
- Conduct_ _accident investigations_ _and_ _participate_ _in analysis and support implementation of corrective measures.
- Proactively identify_ _problems_ _and implement_ _solutions with the team
- Provide_ _prompt,_ _efficient_ _and_ _courteous service_ _to clients
- Communicate relevant_ _information_ _to the_ _other_ _shift(s) (as applicable)
- Check_ _receipts_ _and_ _shipments_ _to_ _ensure_ _accuracy
- Be an active user in researching and troubleshooting information in the WMS to assist operators
- Actively participate_ _in objective delivery and work on the continuous improvement of performance
- Approve_ _employees’_ _hours_ _assigned_ _to the shift
- Work_ _in_ _collaboration with_ _other_ _team_ _members across the facility
- Carry out_ _all_ _other_ _related tasks
- Perform any other related tasks.

**General skills**:
**EDUCATION AND PROFESSIONAL EXPERIENCE**
- College diploma.
- Between three (3) and five (5) years of relevant experience in warehousing or any related field.
- Experience in employee management and supervision.
- Or equivalent combination of work and education.

**REQUIRED SKILLS**
- Leadership and initiative.
- Teamwork and collaboration.
- Autonomy and resourcefulness.
- Work planning and organization.
- Prioritization management.
- Analytical and problem-solving skills.
- Judgment and decision-making.
- Customer service orientation.
- Communication skills (tact and diplomacy).
- Attention to detail (rigor).
- Spoken and written language (English).
- Proficiency with general computer skills (MS Office suite, virtual cloud documentation, etc.).
- Knowledge of HACCP standards (an asset).

**HIRING REQUIREMENTS**
- Availability to perform replacements as needed.
- Knowledge of occupational health and safety.
- **Accommodations are available upon request for persons with disabilities participating in all aspects of the selection process._