Na Technology Site Delivery Manager

Description

Kenvue is currently recruiting for:
Technology NA Site Delivery Manager

This position reports to the Product Sr Manager Global Site Delivery and is based in Markham Ontario.

**Who we are**

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson’s and BAND-AID® Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you Join us in shaping our future-and yours.

**Role reports to**:Product Sr Manager Global Site Delivery

**Location**:Markham Ontario

**Travel %**: 5%

**What you will do**

Key Responsibilities***
- Responsible for the delivery and support of local personal computing services, desk-side support, end-user requests and related infrastructure services to North American sites.
- Execute strategies to ensure the delivery of agreed-upon service levels.
- Partner with the Tech & Data organization and/or vendors to provide in-catalogue services cost effectively and with high quality.
- Consult and work with on-site resources, End User Services, and Tech & Data partners to resolve local service issues.
- Responsible for the delivery of approved infrastructure products and services at Kenvue locations.
- Ensure in-scope local infrastructure services are delivered per current SOPs and approved OLAs/SLAs
- Ensure that overall site operations are in good health and in compliance with all standard operating procedures and processes using Site Metrics, Compliance Checks and Reports.
- Ensure local / site end user computing assets are standard and secure.
- Understand and align to the Kenvue End User Services’ goals and objectives, recommend process improvements, and propose cost savings or cost avoidance solutions
- Execute required tasks for local, regional and/or global projects and activities undertaken by Technical Services in support of its mission as opportunities arise.
- Act as Kenvue Tech & Data on-site point of contact as well as incident and service request escalation contact for End User Services partners and business clients as appropriate.

**Qualifications**:
**What we are looking for**

Required Qualifications
- 7+ years of relevant work experience
- BA/BS required and degree in STEM field preferred.
- Demonstrated experience in end user services, customer experience (CX), user experience (UX) or specialization in IT End User Support / Desktop Management Environment related area.
- Technical knowledge and experience with Microsoft O365 and collaboration products, virtual meeting tools, audio video equipment
- Leadership skills with drive, innovation, and strong sense of commitment and adaptive to change.
- Excellent communication skills (oral, business writing, presenting, and listening) in English and local language.
- Excellent customer service skills and demonstrated ability to interact with anticipated audiences in a courteous, service
- oriented manner.
- Demonstrated ability to innovate and explain IT concepts to non-IT stakeholders.
- Good team player with proven ability to partner across diverse audiences to influence decisions that improve the user experience.

**What’s in it for you**
- Competitive Total Rewards Package*
- Paid Company Holidays, Paid Vacation, Volunteer Time & More
- Learning & Development Opportunities
- Employee Resource Groups
- This list could vary based on location/region
- Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.

Primary Location NA-CA-Ontario-Markham

Job Function Operations (IT)

Organization: Johnson & Johnson Consumer Inc.