Customer Business Manager

Job Posting:
**Overview**

CROSSMARK is a leading sales and marketing agency across North America. We are currently recruiting for a Customer Business Manager role in the Toronto area.

This position will be responsible for creating and sustaining Client satisfaction by assisting in the development and growth of Clients & CROSSMARK across Brands & Services within the Ontario market, through a comprehensive and deep knowledge of the Retailer’s operation, merchandising strategies, effective fact-based selling, executing strategic direction, attention to detail & relationship management.

Prior experience selling and managing budgets (revenue & trade spend) with Grocery & Convenience chains head quarter Category teams would be an asset.

**Responsibilities**

**_ Essential Duties and Responsibilities:_**
- Own the development and maintenance of strong relationships with both Clients and Customers within a given geographic region, including a complete understanding of their annual goals and objectives.
- Present targeted strategic Client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge. Build CROSSMARK Service awareness within Retailer at multiple levels of Management.
- Accountable for the execution of strategic plans for all Client’s brands to Retailers within the defined geography. Key areas include sales, share, distribution, promotion, pricing, merchandising and financial management, including CROSSMARK Services.
- Responsible for ongoing Client & CROSSMARK communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations and needs associated with achievement of Client’s & CROSSMARK’s Business plan.
- Own the communication and transfer of knowledge about Customer changes and insights to drive understanding across relevant CROSSMARK positions, understanding the importance of being the “customer experts.”
- Consistently and exclusive use of Sales Force as the business planning tool, communication and execution framework to drive consistency and efficiency internally, as well as visibility and intelligence to the Client and across positions internally with regard to Promotions and Trade Fund Management.
- Assist Business Account Manager(s) and others in the development of targeted strategic Client plans to build effective brand promotion strategies and strengthen brand activation based on customer knowledge.
- Provide direct input and assists in preparation for Client & Customer Business Reviews and where appropriate, participates in the presentation.

**_ Additional Requirements:_**
- Retailer knowledge and gaining their respect and trust
- Understanding of our Client's & Retailer strategies
- Clear understanding of Client expectations & annual Sales Objectives (revenue & trade)
- Understanding of and ability to communicate insights that drive positive results & outcomes
- Fact-Based Selling Skills
- Trusted Advisors

**_ Performance Metrics:_**
- Trade Fund Management & execution of annual Sales Plan
- New Item acceptances in accordance with client standards
- Existing Client growth (targeted revenue $/sales volume)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

**Qualifications**
- **_ Education_**: Bachelor’s degree preferred or a minimum of 2 years ‘experience in the CPG industry preferred
- **_ Experience_**: Five to seven years of sales experience
- **_ Specific Skills_**: PC knowledge and skills in M.S. Word, Excel, PowerPoint, and Outlook/Teams. Insights-based, consultative selling and negotiation skills.
- **_ Specialized Knowledge, License, etc.:_** Valid driver’s license, Vehicle required for sales calls
- **_ Working Conditions_**: Hybrid Office and Field environment
- **_ Travel Requirements_**: Ability to travel within Canada for Customer, Client or Company meetings on an as needed basis.

**_ Knowledge, Skills and Abilities: _**
- Communication skills, including listening, presentations, written and verbal skills
- Superior People Management Skills
- Intermediate Cat-Man knowledge, including but not limited to the “4 Ps”
- Business acumen and intelligence, including market and industry trends
- Good organizational and time management skills
- Customer service orientation
- Ongoing professionalism and ability to handle pressure

Salary Starting at: CAD $80,000.00