Manager, Critical Care, Large Animal

**Manager, Critical Care, Large Animal & Radiology**:
**Primary Purpose**: The Manager is responsible for oversight and excellence in all aspects of patient care services, in portfolio, within the Veterinary Medical Centre (VMC), to support the WCVM mission of excellence in patient care, student learning and discovery.

**Nature of Work**:Reporting to the Director, Clinical Care, this position is a member of the VMC Management team who is directly responsible for managing operations and strategic direction to the assigned areas of specialty. This position works closely with the leadership team in the VMC, clinicians, interns, residents, student services and strategic business. The manager works collaboratively with the other Clinic Manager. A high level of adaptability is required for critical decisions, continuous planning, balancing multiple projects and managing competing deadlines. A high level of adaptability is required for continuous planning, dealing with multiple projects, and competing deadlines.

Located at the WCVM, the VMC is a premiere 24/7 emergency referral and primary care center that provides quality care and specialized services for a wide range of animal species. The VMC admits over 17,000 cases annually, including referral cases from veterinarians across Western Canada. The environment is fast paced and dynamic, therefore the Manager must be able to balance competing priorities and projects. The incumbent will be required to deal with sensitive and emotional situations that require tact and confidentiality.

**Accountabilities**

**Care Services**:

- Establish and maintain evidence-based leading practice in all patient care standards;
- Serve as a clinical resource lead to all hospital services;
- Primary lead for VMC Infection Prevention and Control Program(IPAC) including surveillance, and act as the Chair for IPAC Committee;
- Collaborate with VMC leadership, WCVM leadership, Faculty, and Strategic Business Advisors.

**Teaching & Mentoring**:

- Primary contact collaborating closely with the Associate Dean Clinical Programs and Student Services to ensure clinical services align with 4th year teaching schedules;
- Ensuring and measuring skill development in clinical teaching, within RVT staff, for teaching DVM students and Veterinary Technology students.

**People Resources**
- Lead and ensure recruitment, orientation, training, coaching, disciplinary action, and development activities with staff to build and maintain a productive and effective team;
- Attend job fairs and other recruitment initiatives where Veterinary Technology or Animal Health Science programs are taught;
- Primary lead and manage hiring and distribution for Christmas and summer students
- Advise staff on policy, new initiatives and emerging challenges;
- Participate in strategic planning and people planning;
- Primary lead for recruitment, retention and training for volunteer services;
- Promote and nurture a culture of diversity, collegiality, and acceptance with the VMC, WCVM, and university

**Administration**
- Responsible for the monitoring of resources and management of area budget;
- Primary lead for staff to review and evaluate new equipment or products and orientation to use;
- Primary lead for OH&S including introduction of safety measures and equipment;
- Minimize exposure to risk by ensuring policies, procedures are followed.

**Qualifications**

**Education**: A Bachelor’s degree in a Health Science Discipline is preferred. Licensure as a healthcare professional is strongly preferred. Certifications and/or post graduate degrees in leadership or healthcare administration would be an asset. A combination of education and experience may be considered.

**Experience**:Minimum five years of proven successful experience in a leadership role, preferably within the veterinary or health care field. Experience in hospital or clinic management would be considered an asset. Must have experience working in and promoting a diverse and inclusive environment.

**Skills**:

- Demonstrated aptitude for leadership; ability to lead, engage, manage, and support others. Ability to evaluate and direct the work of others.
- Knowledge of the University, WCVM and VMC policies/procedures with the ability to make sound decisions within the framework of these policies.
- Demonstrated superior interpersonal communication (verbal & written) skills.
- Possess and display initiative, tact, diplomacy, discretion, and confidentiality.
- Knowledge of quality control and quality assurance programs.
- Comprehensive knowledge of a hospital environment.
- Effective management, organizational, problem solving and decision-making skills.
- Highly effective interpersonal and communication skills (verbal and written).
- Ability to work independently as well as collaboratively within a team environment.
- Demonstrated sound judgment and confident decision-making. Ability to set priorities and align goals with strategic plan.
- Possess and di