Assistant General Manager

2 weeks ago

Edmonton, Canada Homeward Trust Edmonton Full time

Join our team at Find Furniture Bank, a social enterprise dedicated to ending homelessness and providing quality furniture to those in need. We are seeking a dynamic and strategic Assistant General Manager who is passionate about our mission and committed to making a positive impact in the community. As the Assistant General Manager, you will play a crucial role in supporting our operations, managing our retail and online environments, and overseeing our logistics and Housing First departments. If you are a proactive leader with a strong background in retail management and social enterprise, we want to hear from you

**Responsibilities**:

- Collaborate with the General Manager to develop and implement business plans for retail and online growth initiatives.
- Manage day-to-day operations, including retail and online environments, processing, logistics, and Housing First departments.
- Coordinate the furnishing of homes for participants of the Housing First and other programs.
- Analyze operations and identify opportunities for improvement in delivery planning, ground transportation, and processing efficiency.
- Maintain relationships with donors, businesses, and community groups to enhance inventory quality and quantity.
- Lead and train staff to deliver outstanding service and ensure an efficient and effective workforce.
- Monitor budget and analyze expenses to enhance financial position.
- Assist in personnel management, including recruitment, performance management, and employee development.
- Foster positive stakeholder relations, including customers, vendors, and key partnerships.

**Qualifications**:

- Degree in Commerce, Entrepreneurial Management, Business Management, or a related field.
- Five to seven years of management experience in a warehouse retail environment and not-for-profit or social enterprise setting.
- Strong leadership skills with a proven track record of motivating teams and achieving results.
- Excellent interpersonal and communication skills to engage with diverse stakeholders.
- Solid understanding of retail operations, inventory management, and visual merchandising.
- Experience in managing complex logistics, warehouse operations, and pick-up/delivery services.
- Strong problem-solving and decision-making abilities to optimize processes and workflows.
- Ability to build relationships with donors, community partners, and external stakeholders.
- Proactive attitude towards personal and professional development.
- A combination of education and experience will be considered

**Working Conditions**:

- Must be able to lift heavy items up to 25kg or 50lbs.
- Occasional outdoor work may be required.
- Travel up to approximately 20% of the time for pick-ups and meetings off-site.
- Flexible work hours based on business requirements.
- Successful completion of a criminal record check.
- Adherence to Covid-19 Safety Protocols and Procedures.

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