Quality Coordinator

**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It With Pride.**

You lead the plan-do-check-act (PDCA) process of the site quality management system and report results to the quality section manager.

**How you will contribute**

You will support elements of the site’s quality system, including internal documentation and change management control including quality policies amendments and registration of internal and external documentation, internal audits, effective PDCA cycles and CAPA system management and management review. In addition, you will coordinate the eQCMS bi-annual review, handle consumer complaints from start to finish, and serve as a key contact for food regulatory agency inspection and contacts management.

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Relevant experience in a laboratory.
- Working efficiently on a team
- Flexibility and adaptability to meet customer/business requirements
- Attending to detail and following written instructions
- Communicating effectively, verbally and in writing
- Project management and working on multiple activities at the same time

**More about this role**

**GENERAL RESPONSIBILITY**:
The primary responsibilities of this position will be to assist in the updating and maintenance of all GMP documentation for the site, and to support the quality team by ensuring daily operations are conducted in compliance to corporate and local Quality Policies and SOPs.

**PRINCIPAL ACCOUNTABILITIES**:
Ensure all core competency trainings are completed according to policy.

Perform review and filing of all site documentation to ensure compliance to GMPs, GDPs, operating instructions, and specifications.

Assist in the investigations of consumer complaints, root cause analyses, corrective actions (CAPAs), internal non-conformances, supporting completion of incident reports in a timely manner, internal audits,training and other compliance related activities.

In conjunction with the Quality, Operations and Engineering teams, coordinate the site’s Change Control program by assisting in routing of approvals, creating and revising SOPs/WIs, creating and updating Production and Packaging documents for distribution and performing verification of change implementation.

Utilizing the Consumer Complaint Work Process assist in conducting consumer complaint investigations and development of corrective actions.

Work in conjunction with the production and processing teams to manage the retain program.

Support the Quality team in ensuring non-conforming materials are properly controlled, identified and disposition appropriately as per local SOPs and Corporate Quality Requirements

Conduct GMP and Quality Policy audits as scheduled.

Work in safe manner and be aware of potential safety hazards in the department and workplace.

Must be able to prioritize work for maximum time effectiveness and efficiency. Must be able to handle a number of situations at one time including concentrating and pay close attention to detail.

Must have the capability and initiative to perform duties without direct supervision.

Perform other duties as required as assigned by the Quality Manager.

**All employees **are responsible for** compliance with the accident prevention and safety compliance programs.**

**EDUCATION REQUIRED**:
BS Degree in Food Science or other technical field or equivalent years of related experience.

**SPECIALIZED JOB KNOWLEDGE OR EXPERIENCE REQUIRED**:
Adaptable - must handle multiple situations at one time and be able to prioritize

Communicates effectively with all positions orally and written

Exhibit technical ability

Exhibits initiative

Demonstrates good follow-up

Is able to understand production/quality interface to prevent quality problems

Perform duties without direct supervision

Be detail oriented

Computer experiencerequired (ie. MS Office, SAP)

Experience in a pharmaceutical or manufacturing industry is considered an asset.

No Relocation support available

Business Unit Summary

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Com