Patient Care Manager, Emergency

**Salary**: The salary range for this position is CAD $59.56/Hr. - CAD $74.45/Hr.
Summary:
Providence Health Care (PHC) is seeking a **Patient Care Manager** to lead the dynamic Emergency Department at St. Paul’s Hospital.

As Patient Care Manager, you will collaborate closely with and oversee a diverse and specialized team, including emergency nurses, nurse leaders, educators, RNs, RPNs, LPNs, patient care aides, porters, clerks, and safety support workers. Reporting directly to the Director, you will play a pivotal role in providing operational leadership and fostering an environment that delivers exceptional, compassionate care to patients and their families.

**Key Responsibilities**:

- Lead and supervise interdisciplinary teams to ensure the delivery of high-quality, efficient emergency care services.
- Maintain operational excellence by managing resources, staffing, and workflows within the Emergency Department.
- Champion quality improvement initiatives, staff development, and utilization management to support continuous care enhancement.
- Collaborate within the Program Based Care Model alongside Program Leaders, Practice Leaders, Corporate and Support Leaders, and fellow Managers across PHC.

**Qualifications**:
We're seeking a dedicated leader with proven leadership experience in healthcare management, strong interpersonal skills, and a passion for fostering teamwork and patient-centered care in an active environment.

If you are ready to make a meaningful impact in emergency healthcare leadership, join Providence Health Care’s St. Paul’s Hospital team and help shape the future of patient care.

**Deadline to Apply: Friday, October 31st at 12:00 PM PST**

What You Bring:
**Education**:
Masters degree in a related Health Profession plus a minimum of five (5) years’ experience at the middle management level in a medium to large health care organization or an equivalent combination of education and experience.

**Skills and Abilities**:
The Patient/Resident Care Manager possesses the following competencies that drive organizational success:
**Leadership**:
Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.
**Communication**:
Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.
**Resources Management**:
Manages human, capital, financial and information resources so that organizational objectives are achieved.
**Conceptual Skills**:
Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.
**Public/Community Focus**:
Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.
**Results Management**:
Plans and establishes courses of action for self and others that are results oriented.
**Systems Thinking**:
Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.
**Team Focus**:
Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.
**Time Management**:
Manages own work activities and delegates tasks to achieve maximum efficiency.
**Mastery of Change**:
Accepting of new initiatives and champions the implementation process amongst team members.
**Quality Improvement**:
Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.

What We Offer:

- **A competitive salary**: The hiring range for this position is $116,591-$145,739, depending on experience.
- ** Growth opportunities**: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
- ** State-of-the-art facilities**: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
- ** Inclusive culture**: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
- ** Meaningful impact**: Your dedication and expertise will directly impact the lives of our patients and community.
- A comprehensive **health benefits package** includ