Src Membership Experience Associate

**SRC MEMBERSHIP EXPERIENCE ASSOCIATE**

**Job Type**:Part -Time (up to 24 hours per week)

**Location**:Schwartz/Reisman Centre, 9600 Bathurst Street, Vaughan, ON

**Rate**:$17.65 per hour

**Availability Required**:Weekdays and Weekends (evenings and/or daytime, flexible regular availability)

**Are you our next Membership Experience Associate?**

At your core, you're a superb **community connector** with a strong flair for helping people and providing exceptional customer service. **Jewish culture, traditions, and a connection to Israel** are evident in your passionate and friendly interactions. You are also able to work a **flexible schedule including some evenings and weekends.** Your English language skills are superior, oral and written, and if you speak Hebrew and/or Russian it is a huge asset. This position supports our front-line Membership Sales and Programs teams by providing the following essential service functions:

- Greet and assist members and guests, ensuring a positive first and last impression.
- Promote and sell JCC programs, classes, and special events.
- Stay informed on program updates and new offerings.
- Provide wayfinding assistance, distribute towels and wristbands at the main floor atrium desk.
- Maintain cleanliness and organization at the fitness floor desk, including restocking wipes, tidying weights, vacuuming turf, assisting with equipment checks, and performing minor repairs.
- Handle administrative tasks as needed.
- Support sales and service teams with tours, introductions, meeting bookings, confirmations, and new member onboarding.
- Professionally address and resolve complaints, escalating to a supervisor when necessary.
- Ensure smooth communication and shift transitions within the team.
- Submit and follow up on maintenance requests with facilities and property management.
- Represent the JCC by engaging with members and guests, helping them feel 'at home.'
- Actively participate in JCC programs and events to enhance the community experience.

**What do you bring?**
- Superior customer service skills
- At least one year in a customer facing role
- Excellent oral and written communication in English (Hebrew or Russian is an asset)
- A positive and optimistic approach in problem solving and team collaboration
- Ability to multitask and manage multiple priorities effectively
- Strong technological skills and ability to support members who need guidance
- Commitment to the mission of the JCC and comfortable working for a non-profit organization
- A passion for serving in the Jewish community

**Who We Are**:
The Jewish Community Centre (JCC) is more than just a workplace—it’s a vibrant hub of culture, connection, and community. As one of the largest engagement platforms in the Greater Toronto Area, we offer a diverse range of programs, including arts, fitness, education, daycare, summer camps, and more.

With a bold goal to triple our community engagement by 2026, we are on a transformative path to become the beating heart of Jewish life in the region. Join us in shaping the future of the JCC experience for 75,000+ people annually

**Perks & Benefits**:

- Discounted JCC Membership - Access to our fitness centers, classes, and programs.
- A flexible, people-centered work environment that values your well-being.
- Free parking

**Job Type**: Part-time

Pay: $17.65 per hour

Expected hours: 8 - 24 per week

**Benefits**:

- On-site gym
- On-site parking

Schedule:

- Evening shift
- Every Weekend

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Application deadline: 2025-07-31