Temporary Float Dispatcher

A progressive city of 187,800 people located just a short 30-minute drive from Toronto, the _**_City of Oshawa_**_ is one of Canada’s fastest growing communities that is exceptionally positioned to live, work, learn and invest. Its strategic pursuit of sustainable growth, excellent community service delivery and cooperative partnerships have enhanced its quality of life advantage, while maintaining a strong commitment to financial stewardship._ _

**Job Title**:Temporary Full-Time Float Dispatcher **Posting Number**:005200

**Department**:Safety & Facilities **Branch**:Fire Services

**Location**:Fire Hall 1

**Posting Start Date**:2025/01/28** Posting End Date**:2025/02/06 by 4:30p.m.

**Employment Group**:IAFF 465** Salary Grade**:$65,400 - $109,000 **Standard**Weekly** **Hours of** **Work**:42.00 **Shift Work Required**:Yes

The Fire Services Dispatcher is required to operate and maintain Communications Centre equipment; receive emergency calls and dispatch appropriate apparatus

**Responsibilities**:

- Answering and dispatching both agency direct, 911and civilian calls for emergency fire resources to incidents
- Operating a computer aided dispatch and records management system, emergency radio system, multi-line 911 and administrative telephone system, GIS mapping system, along with various other systems within the fire dispatch centre
- Assess information provided by callers to correctly dispatch the required fire resources in accordance with established policies and procedures
- Work on rotating shifts, including nights, weekends and holidays, and overtime as required
- Have scheduling flexibility for alternate shift assignment
- Communicate clearly and precisely under demanding conditions
- Complete regular training and maintain and follow internal operating policies and procedures. Support and maintain the City of Oshawa Core Values of Authenticity, Courage and Trust (A.C.T.)

**Requirements**:

- Ontario Secondary School Diploma (OSSD) or academic equivalent (minimum), along with two (2) years of dispatch experience, preferably in emergency services. 911 Emergency and Call Centre Communications diploma is required or an equivalent combination of experience and education, and APCO certification is an asset
- Ability to comply with NFPA 1061 Public Safety Telecommunicator I & II standards
- Current certification in Standard First Aid and CPR Level C
- Demonstrated ability to quickly and accurately enter and retrieve information from the computer with a typing speed of 35 wpm; able to extract data and prepare required reports. Attention to detail and clarity in written communication for reporting purposes
- Strong verbal communication, effective listening skills and ability to focus to calmly and effectively perform dispatch duties in an emergency environment with mínimal supervision. Speak, read and write English fluently and communicate in a clear and concise manner. Superior customer service skills
- Work harmoniously with others in a close environment
- Ability to read maps, charts, engage in problem solving and provide verbal directions. Knowledge of radio equipment protocols and operation
- Good general knowledge of the municipalities of Oshawa, Scugog Township, Whitby, Uxbridge, Brock Township, Clarington, and area thoroughfares and cross streets, railways, schools, major structures, etc.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.
- The City of Oshawa is situated on lands and waters within the Williams Treaties Territory, home to seven First Nation communities of the Michi Saagiig and Chippewa Anishinaabeg, who have cared for and maintained these lands from time immemorial and continue to do so to present day. _
- Learn more_