Director, Intake

**Who we are**

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

**What we offer you**

We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team-based environment, and treated in a respectful and professional manner.

The expected starting base salary for this position is $148,143 - $155,552 annually, depending on a variety of factors including qualifications and experience. Once hired, you will progress through a wider salary range over time as you continue to develop job knowledge, skills and competencies for the role.

In addition to base salary, the college offers a generous vacation and extended benefits package. As an employee, you receive 100% employer-paid health and dental benefits. And we contribute to B.C.'s Municipal Pension Plan to help you secure your retirement income. Throughout your career with us, you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life, we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

**What you’ll be doing**

Reporting to the Executive Director/Deputy Registrar, Inquiry, Discipline & Monitoring (ED/DR, IDM), the Director, Intake and Monitoring (Dir, IM) provides managerial oversight and leadership to the staff responsible for the professional conduct review activities of the four nursing designations (Licensed Practical Nurse, Nurse Practitioner, Registered Nurse, and Registered Psychiatric Nurse) and midwives of the IDM Department. These activities require the efficient, fair, risk-based, and trauma-informed receipt and clarification of reports and complaints, evaluation of distinctions-based and alternative resolution processes, conduct of investigations under the Registrar’s authority, negotiation of consent agreements, and monitoring of registrant compliance with agreements and orders, and action on unauthorized use of reserved titles. Activities must be compliant with the Health Professions Act (HPA), the upcoming Health Professions and Occupations Act (HPOA), the Freedom of Information and Privacy Protection Act (FOIPPA), the Privacy Act, the Personal Information Protection and Electronic Documents Act (PIPEDA), College bylaws, and administrative law.

**Key responsibilities include**:

- In consultation with the ED/DR, IDM Directors and team, formulates operational plans for the IDM program. Contributes to the strategic and operational plans of BCCNM through program expertise.
- Manages the intake team to ensure files are appropriately screened and prioritized while assessing risk and deploying early intervention strategies. Assigns case files and supports staff to address new complaints and reports to determine how they are best addressed (referral, registrar investigation, Inquiry Committee investigation).
- Manages the compliance monitoring program with the view of mitigating risk and taking appropriate action when the terms of a consent agreement or discipline order are breached.
- In consultation with the ED/DR, IDM Directors and team, liaise with the Reconciliation and Governance and Regulatory Policy and Programs teams and BCCNM leadership and to support the development and implementation of alternate dispute resolution processes, support worker programming, and distinctions-based initiatives to support Indigenous health equity (the Pathways Program). The Program will operate in compliance with the _Health Professions Act _and BCCNM by-laws and anticipate the _Health Professions and Occupations Act _(HPOA).
- Continuous review and improvement of complaint intake and assessment processes; monitors processes, including development of new information-flow and assessment pathways. Works with staff to manage change, conflict and ensure adoption of new processes and practices.
- Collaborates on the creation, organization, and maintenance of databases; risk matrixes; decision trees; bring forward systems; disposition charts and other resource materials.
- Liaises with the ED/DR, and IDM Directors, legal counsel, investigative and administrative sta