Assistant Manager

**Assistant Manager**

**The function of the Assistant Store Manager is to support the Off-Site Regional Manager in the daily operations of a retail store. Your role is to supervise employees, work with customers and help carry out the directives of the manager and owner.**

Operations
- Role models best practice customer experience in all transactions
- Supports the Leadership team with a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
- Supports Loss Prevention processes related to cash management and Sale Floor processes to minimize risk.
- Follows up with Kehyholders and Team Leads to ensure communication cascades for evening /weekend huddles and timely updates as required.
- Updates Communication Board with tasks from store walk during morning walk through.
- Ensures tasks get accomplished in a timely fashion and delegates when required.
- Ensures that vault inventory management is to standard at all times. OCS return protocol for applicable situations, destruction is performed monthly prior to the 20th of every month and communicated with your regional manager upon completion.
- Communicates collectively with the Regional Manager regarding deliveries and formulates to develop an action plan for receiving OCS, Non OCS merchandise including accessories and Store supplies.
- Opens and closes the store. Assumes responsibility for the entire store and its operational requirements to ensure we are open for business during our posted hours.
- Role models and monitors adherence to receiving principles focusing on security of product and accurate receiving processes first and then sorting techniques.
- You will coordinate and oversee the planning, organizing and delegating of work among staff.

Customer Service
- Proactively engage customers with increased focus during peak traffic times
- Assists Regional Manager to ensure all product-related processes are implemented effectively
- Highlights new products, reinforces with staff the need to share new information, policy/process /regulation changes, new products,, recognizes staff for exceptional customer service and full engagement while on the floor during Daily Huddles or during Shifts
- Coaches and trains staff on Store Standards for Customer Service, while maintaining the AGCO regulatory expectations at all times.
- Ensures that exceptional customer service is provided beyond expectation.
- Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge).
- Answers inquiries (ie. location of product, exchange/returns) and resolves customer complaints according to guidelines and store policies.
- Demonstrates product knowledge and familiarity with location of products throughout the store.
- Empower employees to ensure customer satisfaction and inspire and encourage employees to reach a high level of employee engagement and morale.

Marketing and Merchandising
- Spotlights new or exclusive products at daily huddles
- Ensures staff know about applicable to share with product updates to share with customers
- Recognizes Above and Beyond on floor staff performers. In the moment reinforcement.
- Creates and maintains proper displays to reflect stock levels and customer flow within the sales floor.
- Works with Regional Manager to ensure signage in the store reflects current programs, policies, and procedures.

Human Resources
- Assists in the hiring process for Cannabis Customer Service (recommendations to be sent to Regional Store Manager prior to any hiring).
- Ensures staff are properly trained in all aspects of their role and provides on-going coaching and instructions.
- Assists Regional Manager in ongoing employee performance management and development, including performance reviews and progressive discipline if required.
- Complies with employment legislation.
- Ensures employees comply with all policies and procedures AGCO, OCS and Buds4Less Cannabis Co. inclusively.
- Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining internal staff and ; addressing complaints, de-escalates and resolves internal staff and customer problems.

Finance
- Assists in achieving projected sales growth targets.
- Assists in effective expense management.
- Assists in meeting financial plans as set by the Company.
- Controls Company assets and financial efficiency by physical inventory process adherence, POS audits and procedural reviews to ensure system integrity.
- Monitors and controls cash management; controls store float and cash tills and other monetary components of the store.
- Ability to analyze customer and business analytics to drive customer service and operating metric goals.

General
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