Bank Service Representative

5 days ago

Mississauga, Canada Intelliswift Software, Inc. Full time

**Job Title**: Bank Service Representative
** Location**: Mississauga, ON L5N 0B4 - Hybrid (one day in office per week)

**Duration**: 10 months

**Pay Rate**: CA$24.82/Hour on T4

**Group/Project Info**:

- Fulfill routine and occasionally non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or audit/ reconciliation activities efficiently and effectively in accordance with Bank and industry standards, focusing on up to a one-month time horizon.
- Follow procedures to resolve standard and relatively straightforward internal business partner and/or external customer inquiries/ requests and issues, referring non-routine issues to more senior team members and/or manager.

**Additional Role Information**:

- There may be a requirement to periodically work extra hours as dictated by the business. *
- Will be required to work on statutory holidays and/or follow US holiday schedule as applicable.*
- The job also involves talking to the Customers on the phones.*

**Responsibilities Include**:

- Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
- Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures.
- Record and verify data for fulfillment and/or further handling.
- Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines. Follow-up with other business units to ensure issues are resolved.
- Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis.
- Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in testing and implementation of projects and new/ revised products/ services or processes.

**Top Skills / Experience**:

- Data entry experience but may also consider fresh graduates
- Fluent in English and Excellent communication skills
- Strong problem solving capabilities
- Fast learner; strong attention to detail
- Being able to work in a fast-paced environment
- Strong computer skills
- Excellent telephone etiquette
- Strong customer service skills

**Nice to have skills/Experience**:

- Previous experience in the financial/banking industry
- Call center experience
- Wire Payments processing in Canadian dollars, US dollars and Sundry Foreign currencies (i.e.: EUR, GBP, CHF, etc.)

**Education/Certifications**: University/College degree

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