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Specialist, Mortgage Operations
2 weeks ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
**Please note this is an 18-month contract**
**About the role**:
SLC Management is a global institutional asset manager that provides innovative and diversified solutions to meet our clients’ evolving needs. Our history of organic and strategic growth reflects this commitment with over CA$324/US$262 billion (as of June 30, 2021) in assets under management.
We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1300 organizations. As a subsidiary of Sun Life, we are aligned with one of the world’s leading financial services companies, and benefit from the stability and strength of that relationship.
We are a performance-driven organization and live by a set of core values that put our clients’ needs and goals first. As part of our team, you play a role in fulfilling our purpose and making a difference. We offer a collaborative, inclusive environment, focused on growth and opportunity, where you will be encouraged and empowered to meet the challenges of a highly competitive landscape.
We are looking for talented professionals at all stages of their financial careers: those who are ready to learn, those who are ready to innovate, and those who are ready to lead.
Mortgage Operations is a department within the Investment Services and Operations area at SLC Management that is responsible for the administration and servicing of mortgages within our North American portfolio to meet the expectations of both internal and external stakeholders and investors.
The Specialist, Mortgage Operations, is part of a team that is responsible for the administration and support of the North American mortgage portfolio. Specifically, this entails mortgage administration, including change management, assumption processing, loan review processing, payout administration, tax administration, file and document management, discharge processing, third party remittances and administration, refinance processing, source system set up, funding, income collection, cash management, and reporting. The team works frequently and collaboratively with many different internal teams such as Mortgage Accounting, Production teams, Asset Management teams, Portfolio Management, Banking, US Legal, as well external agents such as external correspondents, banks and custodians.
The successful applicant will work primarily with assigned provinces and correspondents, loan reviews primarily as well as support shared team tasks. This individual will also participate in business system upgrades, projects and other new initiatives as required and actively contribute in process improvement initiatives through the Brighter Way framework.
**What will you do?**
- New loan setup and funding
- Remittance processing
- In force mortgage administration, including change management, assumption processing, loan review processing, payout administration, tax administration, file and document management, discharge processing, third party remittances and administration, and refinance processing
- Active participation and contribution to the team’s Brighter Way initiative, which drives continuous improvement on the Mortgage Operations team. Significant contributions include:
- participation in the daily huddle
- compliance with published procedures
- identification of improvement opportunities relating to process, procedures, workflow and organization
- participation in problem solving and continuous improvement activities, including problem solving teams, process reviews of process and procedures.
- In completing tasks and working with other stakeholders, responsible for ongoing problem solving and issue management relating to particular mortgages and expected to make observations and recommendations based on those issues and observations.
**What you need to succeed?**
- Meticulous attention to detail - high degree of accuracy.
- Bilingual in English and French.
- Analytical approach and aptitude for working with numbers.
- Problem solving - able to assess situations through analysis and observation and develop supportable solutions.
- Excel proficiency - ability to create, manipulate, and interpret data/spreadsheets; comfortable working with formulas, vlookups, pivot tables.
- Technology savvy - able learn and incorporate new tools or software for daily operational activities.
- Organizational skills and ability to prioritiz
