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System Administrator
3 weeks ago
**Overview**
Umbrella IT Services provides **simple, scalable IT** for small and growing businesses. We deliver managed IT solutions that keep professional service firms running smoothly and securely. We’re expanding and looking for a versatile engineer who thrives on solving technical problems and implementing projects that make a real impact.
We’re looking for an IT Systems Administrator who can balance **day-to-day escalated support** with **hands-on project and onboarding work**. You’ll work directly with clients and our internal team to troubleshoot issues, implement new technologies, and ensure smooth transitions when onboarding new clients.
This role is ideal for someone who enjoys **variety**—support tickets one day, building out a new cloud migration the next.
**Responsibilities**
- Act as an escalation point for Level 1/2 service desk tickets (Windows, Microsoft 365, networking, cloud, server support).
- Lead or assist in **client onboarding projects**, including audits, documentation, standardization, and migrations.
- Deploy and configure **servers, networks, and cloud services** (Azure, Microsoft 365, Google Workspace, etc.).
- Support and troubleshoot **firewalls, switches, VPNs, and wireless networks**.
- Implement IT projects: upgrades, migrations, new infrastructure deployments.
- Document processes, configurations, and client environments in PSA/RMM tools.
- Collaborate with the project manager/leadership to scope, plan, and deliver technical work.
- Provide clear, professional communication with clients and colleagues.
**Requirements**
- 3-5+ years’ experience in an MSP or IT services environment.
- Strong skills in **Microsoft 365, Azure.**
- Solid understanding of **networking** (firewalls, VLANs, VPNs, switches, wireless).
- Experience with **cloud migrations and server implementations**.
- Familiarity with PSA/RMM tools (ConnectWise, Autotask, N-able, Datto, etc.).
- Strong troubleshooting and escalation skills for desktops, servers, and networks.
- Excellent communication and documentation skills.
- Ability to manage multiple priorities (tickets + projects).
- Relevant certifications (Microsoft, CompTIA Network+/Security+, Cisco, etc.) are an asset.
**How to Apply**
Submit your resume with a short note on why you’d be a great fit for Umbrella IT Services.
Pay: $60,000.00-$85,000.00 per year
**Benefits**
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Work from home
Work Location: Hybrid remote in Burnaby, BC V5J 5E2
