Branch Associate

**Position Title**:
**Branch Associate**

**Position Summary**:
The Branch Associates primary responsibilities is processing orders/quoting, customer service receiving, warehousing, picking and shipping activities and will assist in the loading of trucks. The Branch Associate is responsible to work cooperatively with the Branch manager and other members of the team to reach the branch operations and profit goals.

**Essential Functions & Expectations**:

- Responsible for customers sales order processing, quotes, returns/ defective material processing, product/transfer procurement and providing technical informational and printed material. Reviews/updates applicable reports and queues and completes as well as follows up on assigned tasks accurately and timely. Handles all customers in a friendly professional manner and with diplomacy and tact.
- Assist when necessary to load and unloads trucks, to maintain inventory accuracy and a high level of customer care. Inspects product for damage and/or defects.
- Coordinates the prompt transfer of inventory from one branch to another and determines the transfer priority and arranges accordingly for shipping.
- Participates (as directed by the Branch Manager) in all activities related to the physical handling of inventory, including receiving, stocking picking and shipping.
- Participates in branch sales growth and operational initiatives as directed by Branch Manager.
- Communicates on occasion with customers to provide accurate information regarding availability of in-stock items and procured non-stock items.
- Participates in the preparation for and taking of branch audits and physical inventories.
- Helps ensure that counter, self-serve, warehouse and delivery areas are kept clean, neat and safe.
- Gives input to the Branch Manager in the development of improved operational functions within the requirements of company policies and procedures.
- Operates all company vehicles and equipment safely and properly. Performs required equipment inspections.
- Participates in company directed training and follows all company policies and procedures. Helps to ensure the branch is operated ethically and to maintain a positive reputation in the community.
- Performs all other duties as may be assigned

**Preferred Education & Experience**:

- High School Diploma
- Minimum of 1+ years wholesale distribution experience preferred.
- Friendly customer service orientation required.
- Excellent verbal and written communication skills. Able to multi-task, manage time effectively and adapt quickly to changing priorities.
- Basic computers skills, data entry, and Excel
- Forklift driving experience
- Ability to pick/pack 50+ lbs.
- Team spirit, highly motivated, initiative to support the needs of a busy logistics department
- Ability to work independently and collaborate with other departments, customers, and freight companies in a professional manner
- Service and detail-oriented
- Organized, flexible, ability to prioritize and multi-task in a fast-paced environment

**Supervisory Responsibility**:None

**Work Environment**: Work is performed indoors in a branch warehouse/office.

**Position Type/Expected Hours of Work**:Full-Time/Hourly

**Travel**:Minimal; Less than 5%

**Work Authorization/Security Clearance**: Legally authorized to work in Canada.

**EEO Statement**:
The company has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to make sure that: Persons are recruited, hired, assigned and promoted without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran status, uniform service member status, age, disability or any other legally recognized protected personal characteristics. Similarly, all other personnel actions, such as compensation, benefits, transfers, layoffs and recall from layoffs, access to training, education, tuition assistance and social recreation programs are administered without regard to race, religion, color, veteran status, uniform service member status, national origin, citizenship, sex, sexual orientation, gender identity, age, disability or any other legally recognized protected personal characteristics.