Recovery Representative Ii

Company Name:
ESC Corporate Services Ltd.

Join the ESC team for this exciting opportunity

Who is ESC?

The world revolves around information, and ESC is at the forefront of information management. We cover the complete lending lifecycle, from onboarding to default resolution — all managed through a simple platform, with gold-standard consultation services and support for our customers.

ESC is a wholly owned subsidiary of ISC. Throughout ISC’s history as a leading provider of registry and information services we’ve excelled at delivering value to government, to industry and to our community.

We transform information into powerful solutions and we want you to join us

What's in it for you?

You will work for an organization experiencing rapid growth, delivering cutting-edge technology solutions, uniting public record data, customer authentication, collateral management, and corporate legal solutions. You will receive competitive pay and benefits, including a short term incentive plan and a pension.

What You'll Do

The Recovery Representative II provides recovery efforts on accounts through various collection efforts and remedies.

The Recovery Representative II is responsible to:

- Work with the supply chains such as bailiffs, auctions, tow companies and skip tracers related to the repossession, transport and liquidation of moveable assets
- Work and manage multiple client accounts at any given time
- Ability to perform complex or critical tasks independently. Examples include requesting specialty searches for fraud files
- Interact with the clients and client customers to action and resolve client customer inquiries such as voluntarily surrendering units, redemptions and escalating any complaints to the Recovery Manager
- Participate in monthly client meetings by answering questions, providing performance statistics and discussing industry trends
- Manage file assignments to ensure that company obligations are met which will include working fraudulent and second assignment of skip files
- Review and authorize supplier costs / invoices such as storage, transportation, priority liens, bailiff fees etc. within their cost limits
- Support the corporate quality and continuous improvement process by having consistent general knowledge of the industry and staying up to date with the different laws pertaining to each province and making recommendations as needed
- Perform necessary tasks related to quality control parameters by ensuring all processes are followed
- Work second assignments for files previously closed and fraud files
- Other administrative duties, as required

Position Requirements:

- Post-secondary education related to field coupled with a minimum of 5 years of experience
- Demonstrated proficiency in reading comprehension and basic mathematical skills, written and oral communication, excellent telephone etiquette and ability to think quickly on your feet.
- Demonstrated knowledge of all provincial laws, legal terms, legal entities as it relates to the repossession and liquidation of moveable assets.
- Attention to detail, teamwork, problem solving, decision making, critical thinking, job task planning and organizing, computer use, continuous learning.
- Experience using Windows, General office equipment, Microsoft Outlook, Microsoft Word, Microsoft Excel, Internet Explorer
- Ability to work in a fast-paced environment, work under pressure, tight deadlines

Note: Employees are required to be fully vaccinated against COVID-19 or to have an approved exemption.

This job will be posted until filled.