Customer Care Field Service Technician

2 days ago


Burnaby, Canada Ballard Power Systems Inc. Full time

Ballard has an immediate opportunity for a Customer Care Field Service Technician to provide both on-site and remote technical support for our fuel cell products, primarily integrated into transit buses and trucks. This role is critical in ensuring the performance, reliability, and customer satisfaction of Ballard’s clean energy solutions.

**Responsibilities**:

- Provide on-site and remote field support for Fuel Cell Electric Buses, including installation, troubleshooting, servicing, and maintenance.
- Deliver high-quality customer service and technical guidance to both existing and new customers.
- Recommend service improvements and repair strategies to enhance product performance.
- Accurately maintain service logs, repair records, and maintenance documentation.
- Travel to customer locations within a 50-mile radius as required.

**Qualifications & Experience**
- Minimum 5 years of field service experience with fuel cell products or electric transit buses in a transit or similar environment.
- Post-secondary education in Mechanical or Electrical Engineering (or related discipline).
- Advanced troubleshooting skills specific to electric transit buses.
- Strong knowledge of fuel cell systems and their operation (an asset).
- Hands-on experience with electrical and mechanical component repair and replacement.
- Ability to read and interpret wiring schematics, technical drawings, and P&ID loop diagrams.
- Proficiency with software tools including Windows, Word, Excel, Vantage Point, and other diagnostic or reporting tools.
- Strong communication skills for effective collaboration with internal teams and external customers.
- Self-motivated and capable of working independently in a dynamic, fast-paced environment.

The typical hiring range for this position is $75,040 - $117,250 annually. Please note, the final agreed upon compensation is based on job related knowledge, education, qualifications, and internal equity.

Our Values
Listen & Deliver | Quality. Always. | Inspire Excellence | Row Together | Own It



  • Burnaby, Canada Full Service Computer Software, Service & Support Company Full time

    AMS Computer Group, a full-service ERP supplier is looking for a senior service technician with specific experience in servicing IBM RS6000-based hardware and AIX 5.3 and above operating systems. Our installations across Canada are currently based AIX UNIX and Centos/Redhat Linux. Your experience in both will be essential in helping us complete our...


  • Burnaby, Canada Novarc Technologies Inc Full time

    **_Join us on the journey to help build the world using applied robotics and AI!_** Novarc Technologies is a full-stack robotics company helping to build the world using applied robotics and AI. Recognized as one of the fastest-growing companies in the Americas by the Financial Times for two consecutive years, we are at the epicenter of innovation and...


  • Burnaby, Canada Concept Controls Inc. Full time

    _**Are you tired of working odd hours? Tired of being unappreciated? Tired of having a job and looking for a career? Look no further!**_ Concept Controls is an innovative and dynamic company providing sales, rentals, and servicing of gas detection, safety supplies and instrumentation. We take pride in the quality and exceptional level of service we provide...

  • Field Service Technician

    25 minutes ago


    Burnaby, Canada AVI-SPL Full time

    **Description**: Job Summary The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer Service experience. Essential **Responsibilities**: Read and...


  • Burnaby, Canada BGE Indoor Air Quality Solutions Ltd. Full time

    BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago and today provides filtration services to many of Canada’s most well-managed and recognized buildings. Our years of success in delivering clean air to clients are a result of the passion and drive that we have for our work and carry with us every day. The nature of...


  • Burnaby, Canada SPEARS SALES AND SERVICE LTD. Full time

    We are Vancouver's / Burnaby's leading Plumbing and Heating Company and we specialize in Pumps. We are known in the industry for our pump expertise and knowledge and for our excellent customer service. Our customers come to us to purchase or repair their pumps. We pride ourselves for being the pump experts in the industry. Since we perform and provide...


  • Burnaby, Canada Novarc Technologies Inc Full time

    **_Join us on the journey to help build the world using applied robotics and AI!_** Novarc Technologies is a full-stack robotics company helping to build the world using applied robotics and AI. Recognized as one of the fastest-growing companies in the Americas by the Financial Times for two consecutive years, we are at the epicentre of innovation and...


  • Burnaby, Canada Diebold Nixdorf Full time

    **Position Overview** Diebold Nixdorf is a leading global developer and manufacturer of retail/banking equipment. We are currently seeking a Senior Field Service Technician. You would be expected to perform advanced installation and repairs on all Diebold Nixdorf products and services. This includes scheduled cleanings and other advanced maintenance on...


  • Burnaby, Canada East & West Alum Craft Ltd Full time

    East & West Alum Craft Ltd is seeking individuals capable of field measuring construction sites. Duties would include but not limited to: coordinating measurements with drafts persons, measuring concrete slabs and deflections, knowledge of BC building code, communication in English both written and oral, able to work at heights with safety equipment. Total...


  • Burnaby, Canada National Seating & Mobility Full time

    **About Us** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....