Patient Resident Care Manager, Urban Health and

Article Flag: Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Summary:
The Substance Use team at St. Paul's Hospital specializes in providing comprehensive care to urban populations, including individuals with mental health and substance use disorders, HIV/AIDS, and other underserved groups. We are proud to offer a world-leading urban health patient care environment where our team of healthcare professionals collaborates to provide the best possible care for our patients. Reporting directly to the Program Director or Senior Manager, the Patient Care Manager will play a pivotal role in providing operational leadership and support to interdisciplinary team members in the provision of high-quality care to patients, residents, and their families. With responsibility for specified sub-units of a clinical program, the Patient Care Manager will work collaboratively with a Physician Leader to ensure the effective and efficient delivery of services.

The

Qualifications / Skills and Education:
**Education**
Master's degree in a related Health Profession plus a minimum of five (5) years' experience at the middle management level in a medium to large health care organization or an equivalent combination of education and experience.

**Skills and Abilities**
Leadership:
Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.

Communication:
Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.

Resources Management:
Manages human, capital, financial and information resources so that organizational objectives are achieved.

Conceptual Skills:
Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.

Public/Community Focus:
Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.

Results Management:
Plans and establishes courses of action for self and others that are results oriented.

Systems Thinking:
Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.

Team Focus:
Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.

Time Management:
Manages own work activities and delegates tasks to achieve maximum efficiency.

Mastery of Change:
Accepting of new initiatives and champions the implementation process amongst team members.

Quality Improvement:
Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.

Duties and Responsibilities:
1. Provides leadership to the interdisciplinary team to ensure patient /resident/family focused care is delivered within a coordinated and integrated care delivery model.

2. Collaborates with the Physician Operations Leader to plan and manage the provision of effective and efficient care within assigned sub-units to support the achievement of operational and strategic objectives of the clinical program and consistent with the mission, vision and values of PHC.

4. Works with community and/or internal partners as appropriate to ensure the provision of timely care to meet the needs of patients/residents/families. Assists team to manage risks, incidents, family/client complaints and discharge planning.

5. Ensures effective, two-way communications with and among team members so that each team is aware of and understands changes impacting them, the site, the organization and how such changes will impact delivery of services.

6. Provides the interface between the assigned sub-units and corporate /support systems to identify needs and participate in identifying solutions that will enable the front-line delivery of care.

7. Collaborates with physician partner to develop the operating and capital budget for the areas of responsibility, monitor productivity indicators, budget variances and analysis. Approves timekeeping records, authorizes overtime and compiles periodic operational reports.

8. Develops, recommends, and implements, in collaboration with Human Resource Representative(s), strategies for recruitment and retention of staff that support the goals and objectives of the clinical area(s) of responsibility.

9. Facilitates the development and implementation of orientation programs for new staf