IT Helpdesk Technician

Since 1946, the Ellis Group has been helping companies across all industries to perfect their packaging experience with custom paperboard carton solutions. We work passionately and relentlessly in the engineering, design, production and distribution of product packaging to help some of North America’s largest brands create a lasting impression in the minds of their customers.

Ellis Packaging Ltd is hiring an IT Helpdesk Technician at our Pickering location. This position will require travel to our other sites in Guelph and Mississauga.

**Responsibilities**:

- Perform on-site and remote troubleshooting to identify root problems
- Determine and implement best solutions based on the issue
- Walk users through problem-solving processes when direct access is not available
- Direct unresolved issues to the IT Manager for escalation
- Provide accurate information on IT products or services
- Record responses to support events for accurate tracking of incident progression
- Identify and suggest possible improvements on procedures

**Requirements and skills**
- Proven experience as an IT help desk technician
- Tech savvy with working knowledge of office automation products, databases and remote support software (Teamviewer, etc.)
- Experience managing Microsoft Windows Server environments
- Working knowledge of DHCP, DNS, and IP protocols
- Working knowledge of Microsoft Office products, including Outlook, Word, Excel, Access, Powerpoint (both perpetual and O365 licenced versions)
- Ability to diagnose and resolve basic technical issues
- Experiencing working with and deploying network hardware and cabling (routers, switches, access points, Cat5e/6, Fiber optic, SFP modules)
- Working knowledge of Windows Active Directory and Group Policy deployment
- Proficiency in English
- BSc/BA in IT, Computer Science or relevant field, or equivalent work experience
- Excellent communication and organizational skills
- Ability to multi-task and prioritize in a fast-paced environment
- Ability to work individually as well as in a team environment
- Must have access to a vehicle on a daily basis

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Pickering, ON: reliably commute or plan to relocate before starting work (required)

Willingness to travel:

- 50% (required)

Work Location: One location