Program Manager

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
The role of the Program Manager reports into the Director, Service Expansion as part of the Project Management Office (PMO) Access Network & Operations. In this role, the PMO team works closely with key functional areas of the business (Access Network, IT, Marketing, Finance, GTM, Customer Care, R4B, Network Development, etc.) to oversee the impacts, interdependencies and timelines between functional teams and working to ensure project initiatives meet the goals and objectives set forth by the senior and executive leadership teams.

**What you will do**:

- Provide overall program management support to the key programs managed by the Service Expansion team
- Drive project execution, governance, monitor and track all project milestones and activities required by the program
- Establish project plans as required including scope, schedule + sequencing and dependency analysis. Provide regular updates to leadership, including progress, risks, and resolutions (this includes presenting to the senior leadership team from time to time as required)
- Identify business / functional gaps and provide recommendations. Coordinate implementation with the business/program owners
- Ensure the quality of all deliverables with regards to all KPIs relevant to internal and external teams / organizations
- Actively assess and manage risks, issues and clearly communicate escalations as and when required. Ensure all risks, issues and escalations are brought to resolution in a timely and mutually agreeable manner
- Produce and distribute meeting agendas, presentations, thorough meeting notes and follow up on action items to resolution
- “See it, Own it, Solve it” mentality and the ability to incrementally improve inefficient processes and ways of working

**What you bring**:

- Bachelor's degree or four or more years of work experience
- Knowledge and understanding of wireline and wireless network key business drivers, processes, and systems are assets
- Detail oriented with an aptitude for tracking progress across many initiatives
- Proficiency in Microsoft Office with an emphasis on strong Excel and PowerPoint skills
- Oracle knowledge
- Proven ability to work cross-functionally across various organizations and the ability to influence / manage to drive results
- A mindset of creativity, innovation, and energetic drive to succeed
- Strong interpersonal, analytical, presentation and communication skills
- Strong organizational and time management skills with the ability to work independently, efficiently, and effectively under time constraints and deliver results by business-critical deadlines

LI-AV1

**Schedule**: Full time

**Shift**: Day

**Length of Contract**: Not Applicable (Regular Position)

**Work Location**:8200 Dixie Rd (341), Brampton, ON

**Travel Requirements**: Up to 10%

**Posting Category/Function**:Technology & Engineering

**Requisition ID**: 288969

Posting Notes: Digital & Technology