Manager, Housekeeping Services

Why Fraser Health?:
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

We have an exciting **Full Time** opportunity for a **Manager, Housekeeping Services **to join our team at **Surrey Memorial Hospital **located in **Surrey, B.C.**

Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

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Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
Reporting to the Director, Housekeeping Services, the Manager is accountable for all aspects of planning, organizing and directing management, staff and activities of Housekeeping Services operations for designated larger site(s) across Fraser Health (FH). Provides leadership and direction to all staff, and ensures appropriate planning, implementation, monitoring and evaluation of related financial, human and physical resources. Leads and develops Housekeeping Services functional and program plans for transition of staff, new builds and redevelopments; anticipates changes at designated site(s) that impact services, and plans and implements mitigating strategies. Participates on various committees and working groups as requested, representing Housekeeping Services.

**Responsibilities**:

- Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans.
- Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality services,
- Recruits people, provides leadership and mentorship on individual leadership and developmental plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
- Plans, develops, implements and evaluates short and long range goals and objectives and operational opportunities in support of the identified strategic direction of Housekeeping Services; leads and develops program plans for transition of staff, new builds and redevelopments.
- Monitors, analyses, and reports on quality assurance and control imperatives for Housekeeping Services. Implements, manages and conducts audit programs such as visual, observational, ATP, UV marker, hand hygiene, etc. Reviews effectiveness of audit programs and discusses findings with Director and leadership team. Ensures completion of remedial/corrective actions.
- Oversees the sites operational and capital budgets, understanding and achieving financial objectives, monitoring and reporting on performance, and recommending and implementing remedial strategies.
- Provides leadership and support to the team, and motivates them towards the attainment of the departmental goals.
- Recommends changes to organizational structures to reflect evolving needs.
- Manages the recruitment, mentoring and development of assigned staff. Conducts employee performance reviews, coaching sessions and facilitates goal setting. Identifies training and/or educational requirements as needed.
- Ensures the implementation of current human resource standards and procedures, as well as compliance with applicable acts, regulations and collective agreements.
- Interprets and administers collective agreements covering all bargaining unit employees. Investigates and responds to grievances as well as routine and confidential employee issues. Disciplines and initiates employee terminations when required. Attends Third Party hearings with the representative of the Employer.
- Liaises with internal stakeholders; chairs and/or participates on committees; prepares status reports to update the Director(s) and/or develops recommendation on follow up action to be taken; implements approved recommendations,
- Ensures Director(s) is/are informed of and aware of significant events and activities in the area(s) of responsibility.

Qualifications:
**Educat