Client Support Worker

2 weeks ago

Thunder Bay, Canada John Howard Society of Thunder Bay Full time

The John Howard Society of Thunder Bay is seeking individuals looking to gain experience and/or supplement to their current/main work, to join the Client Support Team as casual.

JHS provides on-site oversight and support within two (2) residences offering transitional housing services to clients at risk, or currently involved in the Criminal Justice System.

As part of the Client Support Team, staff are trained to support and provide coverage at both locations. Protocols and procedures are specific to each location and program that clients/residents receive services from.

Casual staff are not guaranteed regular (weekly) scheduled hours; shifts will be offered to cover full-time and part-time staff as needed. Shift schedule is different and specific to each location; scheduled shifts are 4-hours, 8-hours, and 12-hours in length. Casual staff may be requested to cover partial shifts as well have the opportunity to be part of a weekly on-call rotation that offers consistent (yet mínimal) hours.

Regularly scheduled team meetings, information sessions, and professional development opportunities are compensated and offered to casual staff.

Position Summary:
This position will be responsible for providing required/contractual services and supports to clients residing within transitional housing (night, evening, weekends and holidays).
This position includes two areas of responsibilities which are determined by the shift staff is scheduled for and what site staff is working at.
This position is responsible for supervision and oversight of the entire residence(s) afterhours, weekends, and on holidays.

This position will be responsible for specific tasks required for the supervision of clients with conditions of residency.
This position may also be responsible for providing recreational activities for residents.

Position Duties & Tasks:

- Monitor access and provide oversight of the residence(s)
- Record and report necessary/vital information as required/instructed
- Aid residents in their development of life skills for independent living through role modelling skills, assistance with meal preparation, guidance and support with chores
- Provide engagement and support to residents through offering recreational activities
- Follow and ensure completion of procedures and protocols to ensure safety and security of residence(s)
- Complete tasks that assist the operation of the residence(s) and adherence to legislative requirements

Education & Experience:

- Post-secondary diploma or degree in the area of humanities (ex: Social Service Work, Child & Youth, Social Work, Addictions, etc.) or in related areas (ex: Criminology, Police Foundations, etc.)
- Experience working with individuals considered vulnerable or from marginalized populations (i.e.: Homelessness, Mental Health, Addictions, Youth, Women, LGBTQ2STT, Indigenous, Racialized)
- Previous experience working within social services or within security services is an asset
- Previous experience within customer service is an asset

Skills & Expectations
- Ability to effectively communicate and contribute to a positive work environment
- Ability to follow direction/instruction, protocols, and procedures
- Ability to work with individuals from diverse backgrounds
- Must complete training and professional development as required
- Must complete enhanced security clearance requirements

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