Sales Associate

We’re hiring Mastermind Toys is growing, and we want YOU to be part of our exciting journey With a customer-focused culture that begins with an exceptional employee experience, we’ve spent over 40 years becoming Canada’s largest specialty toy and children’s bookstore. At Mastermind Toys, we believe that Play Comes First

We are currently seeking **Permanent Part-Time Sales Associates**to join our store location at our Abbotsford location.

Our Sales Associates will bring fun, learning and confidence to parents & children by providing an exceptional customer experience and contributing to the profitability, success and growth of the store.

**Responsibilities**:
**Sales Assistance and Processing**
- To consistently deliver a positive shopping experience and ensure customer satisfaction, focus on creating a welcoming atmosphere, providing excellent customer service, and streamlining the entire shopping process, from browsing to checkout and beyond.
- Seek to understand customer needs, communicate relevant product information; be able to explain product use (demonstrate sound product knowledge across all product categories), age target, special features, options etc. & in-store promotions; make suggestions for additional product to enhance purchase. Inform customers of services and specials.
- Receive & process payments, returns, exchanges accurately & in accordance with POS procedures and customer service and sales philosophy. Complete all associated POS paperwork and balancing tasks
- Gift wrap purchase to standard
- Actively contribute to achieve team and store goals; share knowledge and contribute to positive working/shopping environment and support continuous learning (Mastermind’s Coaching Circle program)

**Store Operations**
- Participate to maintain best practice merchandising standards throughout the shift; keep store shelves fully stocked and neat; assemble product as required
- Participate in safeguarding staff, customers & product through pro-active assistance; comply with loss prevention and health and safety & emergency procedures
- May be asked to participate in the health & safety committee and/or first aider programs. Ensure personal conduct is consistent with safety and security policies
- May process inventory in and out of store in accordance with standardized procedures. May participate in inventory counts
- Participate in general store upkeep including dusting, floor, carpet, window, kitchen and bathroom cleaning. Participate (as applicable) in external walkway maintenance.
- Role requires physical effort, including prolonged periods of standing, walking (including use of stairs), bending, and lifting. May involve the use of a ladder for merchandising tasks.
- Complete other duties as may be assigned from time to time

**Qualifications**
- High school diploma preferred. In progress considered
- Previous retail sales experience preferred; comparable experience may be considered
- Demonstrated ability & interest to provide exceptional quality customer focused sales assistance
- Able to project an enthusiastic, polite and welcoming demeanor
- Mastermind Toys is committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, Mastermind Toys will, in consultation with the applicant, determine the nature of any accommodation that may be required._

**Job Types**: Part-time, Permanent

Pay: $17.40 per hour

**Benefits**:

- On-site parking
- Store discount

Shift:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift

Work days:

- Holidays
- Monday to Friday
- Weekends as needed

Application question(s):

- Can you reliably commute to the store location?
- Please specify the days and time ranges you are available to work on a weekly basis.

Work Location: In person