Education, Quality Improvement and Research

**Background**:
**Job Details**:
**Department**:Operations

**Role Description**:
Reporting to the _Senior Manager, Program Development and System Design_ and working closely with ICHA _’s Director of Research & QI _and _Director of Education_, this position will support all aspects of the at ICHA.

**Roles and Responsibilities**:

- Coordinate the activities of ICHA’s education, research and quality improvement initiatives. (e.g., medical student electives, incident reviews) including setting up meetings, file management, updating file share system, and keeping record of discussions along with tracking action items for the program.
- Maintain and support development of manuals, guidance documents, relevant policies, procedures and training material.
- Prepare and develop content for program meeting agendas and inviting contributions from colleagues.
- Working with the _Clinical Services Coordinator, Supplies and Logistics and other Programs Coordinators_, liaise with shelter partners, community organizations, and local health authorities to secure appropriate onboarding and space for medical students and residents.
- Format and finalize reports, policies, evaluations, budgets and other documentation related to the development of programs.
- Working with ICHA’s _Business Information Analyst_ and _Director of Research and Quality Improvement_, drive programmatic data collection to assist evaluation and programs improvement including those linked to research and quality improvement projects.
- Working with the _Director of Education_, act as the main contact for ICHA’s Education partnerships (academic institutions, teaching hospitals) to support the growth and maintenance of ICHA’s education programming, including the development of CME accreditation and upskilling of contractors, staff and partners.
- Working with ICHA’s _Privacy Officer,_ track and document the progress and completion of research projects, and incident reporting.
- Perform other duties as required.

**Qualifications**:

- Postsecondary education at a bachelor’s level or equivalent experience.
- Minimum of 2 years of administrative experience working with clinicians in community
- based health/primary care settings.
- Knowledge and experience using Microsoft Office suite, including Excel. Experience with SharePoint file sharing an asset.
- Excellent computer skills and an ability to learn new systems.
- Open minded, non-judgmental with a commitment to upholding the rights and dignity of all people and respecting their diversity, experience with marginalized populations with complex health and social service needs is highly desired.
- Outstanding organizational and time management skills; ability to support multiple activities and processes concurrently, continuously identifying and addressing competing priorities in a timely and effective manner.
- Experience with, and/or understanding of clinical research data and research methodology.
- Skill and expertise in conducting literature reviews, researching grey literature, syntheses, and critical appraisals, sufficient to provide syntheses and critical appraisal of existing evidence, and to develop summaries.
- Skill and expertise in developing proposals, reports, and presentations.
- Systems-level thinker who can inspect to find the root cause of issues through various avenues of research.
- Familiarity in working with confidential information; maintaining professionalism, diplomacy and tact under high pressure situations.
- Ability to work with an interdisciplinary team, including clinicians, statisticians, epidemiologists, and scientists.
- Commitment to excellence and teamwork with strong problem-solving skills
- Shows initiative, looks for changes or improvements in own work area and shows willingness to take on new responsibilities.
- Self-directed with proven ability to meet deadlines in a demanding environment.
- Experience in working with multiple partners in a complex organizational and community environment.
- Excellent verbal and written communication skills.
- Inner City Health Associates is committed to developing an inclusive, barrier-free selection process and work environment. If contacted, please advise us if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. _
- Information received relating to accommodation requests will be treated with confidentiality._

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: Hybrid remote in Toronto, ON M5A 1E3